Description

　　Selling Partner Empowerment, Communities and Trust (SPECT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

　　We are seeking a high-judgement program manager to lead seller enforcement governance programs with scope across all SPS (& non-SPS) teams that take enforcement actions (at account/offer level) on ASIN/Offers for Seller/Brand/Vendors. The program aims to standardize all aspects of seller experience from the gating action across data, process, seller/vendor central dashboard experience, appeal/remediation paths, measuring accuracy of these actions and reducing the instances of this action.

　　This role requires working with risk managers, business owners, and tech teams to define strategy, requirements, and align on goals (2023 and YoY thereafter) for this program. This role will own resolving roadblocks for the team, provide escalation management, own regular communication with leadership (including program updates), make tradeoffs, and balance the business needs within constraints.

　　The ideal candidate is able to influence and gain buy-in from tech, and policy stakeholders, and seamlessly deliver in an ambiguous environment. Problem-solving, cross-team coordination, program management, executive communication, and organizational skills are essential to be successful in this role.

　　This position combines global strategic thinking with hands-on planning and oversight, and is a great opportunity for candidates who are looking to gain product experience, while leveraging their program management skills. This candidate will be part of a fast pacing and entrepreneurial team, and be tasked with building trust over time by launching new processes and developing novel means to measure progress.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seattle, WA, USA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.