Description

　　Amazon is looking for a talented, smart, experienced and enthusiastic Marketing Manager to help develop and grow our Hardlines business in Mexico. This is a unique opportunity to play a key role in an exciting, fast growing business.

　　The successful candidate will be tasked with leading the CX strategy and journey for Hardlines categories. This includes partnering with multiple stakeholders such as tech and business teams, developing strategies and managing the execution of CX projects to increase customer engagement, conversion and retention.

　　Key job responsibilities

　　Lead CX roadmap - identifying needle mover CX projects, mapping CX opportunities, coordinating with different stakeholders for the execution.

　　Lead programs for customer acquisition and engagement, partnering with several tech teams

　　Design, lead and implement customer experience enhancement/improvement projects.

　　Create and analyze performance metrics and making business decisions about future direction based on performance and ROI

　　Partner with various technical and business teams to build supporting automation

　　The ideal candidate will be innovative, team oriented, an effective communicator across functions and levels and have a desire to participate in change, and appreciate a highly entrepreneurial environment with rapidly changing priorities. We are seeking someone with proven track record in project management, deep analytical skills, and ability to simplify and scale.

　　About the team

　　Inclusive team culture

　　At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work Life Balance

　　We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

　　We are open to hiring candidates to work out of one of the following locations:

　　Mexico City, DIF, MEX

　　Basic Qualifications

　　8+ years of professional non-internship marketing experience

　　Experience using data and metrics to drive improvements

　　Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

　　Experience building, executing and scaling cross-functional marketing programs

　　Experience leading go-to-market for consumer software or hardware product launches

　　Bachelor's Degree or certificate of completion of studies required

　　Fluent in both, English and Spanish

　　Preferred Qualifications

　　Experience using any of SQL or other analytical tools for conducting data analysis

　　Experience with customer segmentation, profiling, and targeting