About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　The Senior Lead Program Manager of Sales Process Transformation will play a key role in enabling Rivian's Commercial business success and growth. This role will work collaboratively with executives and cross-functional teams to design, develop, implement and continually improve the Commercial organization's sales and fulfillment processes, development roadmap, enablement programming and measurement strategy. You will co-architect new and optimize existing processes to increase sales, revenue growth, customer satisfaction, operational efficiency and team productivity. You will adeptly navigate a dynamic, fast-paced, and scaling organization and obsess over creating clarity and continuously delivering results.

　　Responsibilities

　　Define and execute the Commercial organization's sales and fulfillment process strategy, including vision, roadmap, programs and measurement

　　Lead the development and implementation of the transformation strategy across core business processes (i.e. first impression to lead, lead to demo drive, demo drive to order, order to transaction, transaction to delivery, issue resolution, customer satisfaction, etc.)

　　Connect business processes between functions to clarify business and technical capability needs and highlight holistic requirements and key interdependencies

　　Identify process flow gaps and lead process redesign efforts across functions

　　Design a self-reinforcing ecosystem that seamlessly integrates process, systems, tools, training, measurement and reporting

　　Partner on definition of a sales methodology and creation of standards of excellence to train and certify frontline teams on

　　Work closely with subject matter experts and leadership to develop and drive consistent program messaging and content

　　Collaborate with Learning & Development team to create world class learning programs that enable the sales and fulfillment process

　　Create structured approach to project design while operating with speed and flexibility to deliver business impact on high priority projects

　　Plan, develop, and work with leadership and change networks to deliver communications and creative engagement activities, driving understanding about key changes

　　Measure effectiveness of process changes and programs and evolve plans as needed to best drive adoption and reduce risk of initiatives

　　Regularly report on activity status to program leadership, work with leadership to escalate and resolve risks and issues

　　Remain current on emerging trends in the sales process, methodology, CRM, and enablement space to bring cutting-edge approaches and industry best practices

　　Be a "Multiplier" by cultivating relationships, building trust and credibility, delivering direct and timely feedback and effectively collaborating with cross-functional partners

　　Serve as a strategic thought partner to key stakeholders across Commercial, Sales, Fulfillment, Service, Digital, Learning & Talent Development, HRBP's and People Partners, Talent Acquisition, etc.

　　Travel up to 25%

　　Qualifications

　　Bachelor's degree in business, strategy, or quantitative field (advanced degree a plus)

　　8+ years' experience designing and implementing stan