Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.

　　About the Role

　　The Claims Quality and Compliance Specialist will be responsible for reviewing internal and external claims, assessing overall claims handling, customer service, compliance standards, and internal process adherence.

　　What You'll Do

　　Identify quality opportunities by conducting file audits of partner insurance carrier claims, and collaborate with carrier leadership to remediate files and drive improvement through targeted file audits (90+% of your time will be spent on this focus).Measuring internal quality results through the review of claims submissions to our partner insurance carriers and inquiry response, providing feedback to the Associate/Advocate team to drive improvement.Ensuring compliance with internal and external regulatory requirements by testing key controls and providing feedback.Drive continuous improvement in the claim team's work by identifying training and process improvement opportunities, collaborating with the PMO and L&D to bridge gaps.Collaborate across various functions to gain consensus and address problems at the root cause.Work closely with Claims Operations, Leadership, and Insurance, as well as key internal and external stakeholders on a variety of projects.May include limited travel (up to 15%)

　　Basic Qualifications

　　7+ years of experience in quality assurance, and/or handling complex coverage, with a focus on bodily injury insurance within the auto claims domainPrevious experience in settling liability, uninsured, and underinsured motorist injury claims

　　Preferred Qualifications

　　Strong interpersonal and presentation skillsHighly effective communicator who succeeds by driving the success of othersAbility to adapt to changing prioritiesAttention to detailProven track record of success, coaching for performanceAble to work independently, as well as collaboratively with cross-functional teamsExperience handling claims involving litigation, mediation, arbitration is a plus

　　For Chicago, IL-based roles: The base salary range for this role is USD$85,000 per year - USD$94,500 per year.

　　For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year.

　　For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

　　Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.