About the Role

　　The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, eaters, and merchants.Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are providing phone support

　　What You'll Do

　　Demonstrate empathy while solving customer concerns

　　Deliver high-quality customer support and customer satisfaction while solving complex inbound or outbound customer issues.

　　Work on both phone and ticket-based cases, if relevant, and resolve escalations.

　　May perform root cause analysis and present findings

　　Highlight common ticket types/issues to the Team Lead

　　The position is an hourly customer support role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.

　　Basic Qualifications

　　FOR INTERNALS: At least 6 months of experience in retail, hospitality, or customer service in-person or contact center environment

　　FOR EXTERNALS: At least 1 year of experience in retail, hospitality, or customer service in-person or contact center environment

　　Comfortable operating in multiple modalities

　　Empathetic and love resolving issues (customer facing) as efficiently, politely, and professionally as possible

　　Excellent Communicator

　　Willing to go above and beyond in an effort to deliver a world-class customer experience.

　　Comfortable and personable when handling customers via phone or email.

　　Ability to quickly adapt to change

　　Ability to work evenings and weekends

　　Preferred Qualifications

　　Ability to multitask, prioritize, and handle time effectively

　　Proficient in the various components of G-Suite

　　Interested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers.

　　About the Team

　　Uber AV delivery is expanding with a variety of partners across the US to deliver orders from the Uber Eats platform via autonomous vehicles and robots. Interested in being a part of this new and exciting program?

　　For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$19.75 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

　　Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform