Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Fraud and Risk Analyst working AT- Home and onsite as needed in the Philippines, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing

　　Responsible for analyzing moderate to complex account activity and other data, utilizing various fraud tools to detect and prevent fraudulent activity. A Senior level Analyst that handles more complex investigations and conducts interviews. Reports directly to the Head of Fraud Risk Management. Performs all duties in accordance with the company’s policies and procedures wherein the company operates. This position demands an expert in fraud detection methodologies, a strong analytical thinker, and an individual with demonstrated experience in leading fraud prevention initiatives.

　　In this role, you will be responsible for protecting our clients' businesses from fraudulent activities and mitigating potential risks. You will play a vital role in ensuring the security and integrity of our operations while upholding our commitment to delivering outstanding customer experiences.

　　During a Typical Day, You’ll

　　Utilizing advanced investigative techniques and tools, analyze data, documents, and other evidence from multiple sources to identify potential fraud, and determine remediation methods to mitigate and prevent further activity.

　　Investigate and analyze suspicious activities, potential fraud incidents, and other risk-related issues across multiple channels (talk, message, text, video chat) and lines of business.

　　Conduct comprehensive and timely investigations, including gathering evidence, conducting interviews, and documenting findings.

　　Communicate effectively with the team, work with peers and leadership to communicate fraud trends and share best practices, ideas and information.

　　Independently resolve problems that require in depth investigation and/or research

　　Prepare detailed and accurate reports outlining findings, evidence, and recommendations for action. Present findings to management and stakeholders as necessary.

　　Develop and implement proactive fraud detection strategies and techniques to prevent future instances of fraud and misconduct.

　　Stay up-to-date with industry trends, best practices, and regulatory changes related to fraud and compliance, and integrate this knowledge into the audit process.

　　Assist in the development and enhancement of company-wide fraud prevention programs.

　　Lead and execute comprehensive investigations of employee activities, financial transactions, and internal processes to identify fraudulent activities, irregularities, and compliance violations.

　　Act as a Subject Matter Expert (SME) in fraud detection and prevention, contributing in-depth knowledge and insights to guide audit strategies and decisions.

　　What You Bring to the Role

　　A bachelor's degree in a relevant field such as Criminal Justice, Human Resources, Business Administration, Finance, Accounting, or a related discipline is typically required.

　　Minimum of 3-4 years of relevant experience, ideally within risk, compliance, fraud analysis, internal audit, or any related field.

　　In-depth knowledge of fraud detection methodologies, investigative techniques, and compliance regulations.

　　Strong analytical skills with the ability to interpret complex data and identify patterns indicative of fraudulent activities.

　　Excellent written and verbal communication skills, including the ability to present findings and recommendations effectively.

　　Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook;

　　High ethical standards and a commitment to maintaining the highest levels of integrity and professionalism.

　　Exceptional attention to detail and the ability to work independently and as part of a team.

　　Prior experience in employee fraud and compliance audits within a corporate environment is preferred.

　　Familiarity with industry-specific regulations and standards related to fraud and compliance is a plus.

　　Strong problem-solving abilities and a proactive approach to identifying potential risks.

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit www.mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Title: Sr. Fraud and Risk Management Analyst - AT HOME

　　Location: PH-Calabarzon-Cainta

　　Requisition ID: 03SHR

　　Other Locations: PH-Southern Tagalog-Rizal, PH-Central Luzon-Pampanga, PH-National Capital-Quezon City, Metro Manila, PH-National Capital-Muntinlupa City, Metro Manila, PH-National Capital-Mandaluyong, Metro Manila, PH-Calabarzon-Cainta, PH-Calabarzon-Lipa, PH-National Capital-Pasay City, Metro Manila, PH-National Capital-Taguig, Metro Manila, PH-National Capital-Makati City, Metro Manila, PH-Calabarzon-Santa Rosa