Community Relationships Manager

　　Hallowell, ME (http://maps.google.com/maps?q=Hallowell+ME) • Consulting Office

　　Job Type

　　Full-time

　　Description

　　Do you have a background in elder care or senior living environments and have a soft spot in your heart for helping senior citizens and their families? Working as a Community Relationships Manager, you will build connections with families by answering their inquiries via phone and email. You will be their resource by explaining options available to them, answering questions, scheduling tours, assisting with applications, and gathering needed documentation.

　　If you are pursuing a rewarding career within a supportive workplace, consider joining our team - we offer the opportunity to improve the lives of others while fulfilling your own career goals. Hiring immediately!

　　Woodlands Senior Living is a Maine-based, family-owned-and-operated organization that provides the people of Maine a trusted partner in assisted living and memory care. Our mission is to make each day the best day possible for every resident we serve. Our teammates are committed to high standards of behavior to deliver the highest quality of care and provide a safe and inclusive work environment.

　　The physical location of the office is currently located in Hallowell; however, we arerelocatingto a brand-new state-of-the-art office building on the Leighton Road in Augusta in December 2023!

　　What you will do as a Community Relationships Manager:

　　Be responsible for leads management program and utilization of leads management software

　　Serve as company representative for trade shows and expos

　　Schedule community tours to Administrator/Executive Director’s calendar

　　Receive incoming referrals from external referral sources, maintaining excellent relationships with those referral sources

　　Receive incoming inquiries from family members, prospective residents, and those acting on behalf of prospective residents

　　Operate with empathy and helpfulness when assisting prospects through the pre-admission process

　　Maintain expertise in Long Term Care MaineCare program and application process

　　The benefits to join the team:

　　Vacation and holiday pay because you deserve time to relax and recharge

　　Tuition assistance because we believe in the investment of your growth and success

　　Health, dental, vision and supplemental benefits to support your health

　　401(k) savings and investment plan to prepare for your future

　　Requirements

　　What you’ll bring to the role:

　　Previous experience in a senior living community or nursing home devoted to the care of aging community members preferred.

　　Ability to provide high-level customer service that is both empathetic and thorough.

　　Ability to comfortably manage competing priorities and move between different tasks efficiently.

　　Understanding of the aging process and/or medical terminology.

　　Ability to multitask, particularly by performing data entry while on the phone with a customer.

　　A current valid license to operate a vehicle in the state of Maine and a driving record that is satisfactory to the company is required.

　　Must complete a criminal history record check to the satisfaction of the company.

　　Salary Description

　　$20 - $28 / hour