Date Posted:

　　2024-01-17

　　Country:

　　United States of America

　　Location:

　　PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

　　Position Role Type:

　　Hybrid

　　Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

　　Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

　　Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

　　At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

　　Job Overview:

　　Do you feel fulfilled when you help others resolve technical issues? Are you interested in utilizing your engineering experience in more of an integrative role? Have you considered what it may be like to influence the customer experience and appreciate the end product firsthand in an aftermarket environment? If so, we want to hear from you! We have an excellent opportunity for a talented Customer Technical Services, Hot Section Engineer to be based in East Hartford, CT.

　　A position is available in the PW1100G-JM / GTF Advantage Customer Technical Services (CTS) group for a Hot Section Customer Service Engineer. The PW1100G / GTF Advantage CTS Engineer will work directly with airline customers, Field Support Representatives (FSRs), and Maintenance/Repair/Overhaul (MRO) facilities in support of hot section related technical data issues, field retrofits, and proactive engine manual maturation. This assignment offers interesting and exciting insight into technical issues related to field service and maintenance operations.

　　Key Responsibilities:

　　Initiate technical data development via Engineering Authorization (EA) documents for Engine Maintenance Manual (EMM), Engine Shop Manual (EM), and Clean, Inspect, Repair (CIR) manuals including engine, module, subassembly, and piece part level inspections, assembly, and disassembly procedures, in support of Airbus A320Neo PW1100G-JM series engines. These EAs provide the Instructions for Continued Airworthiness (ICA) required by the regulatory authority as part of the engine PART 33 certification.

　　Support activities with the following organizations to ensure the clear, accurate and timely development of manual updates, discretionary acceptance, and one-time acceptance EAs: CTRP, DARO, FMP Service Programs, MRO facilities, Standard Practices (SPOP), CIPT, various Engineering disciplines, Aftermarket Operations (AMOE) groups, and FAA Organization Designation Authorities (ODAs) in support of:

　　MRO facility workstop prevention/resolution requiring expedited review of defect findings beyond serviceable limits and assembly/disassembly issues.

　　Support hot section Class Engineering Changes (ECs) – Coordinate with Component Integrated Product Teams (CIPT), Design, Configuration Management (CM), Engine Design & Systems Integration (EDSI), Maintenance Data Engineering (MDE), and aftermarket organizations throughout entire process in order to formulate fleet retrofit plan to ensure that customers maintain reliable and cost-effective operations, generate Service Bulletin (SB) source data, and ensure accurate Technical Data Package (TDP) content for part reoperation, module part progression and reidentification procedures.

　　Resolve technical concerns on the flight line resulting in Aircraft on Ground (AOG) situations and create Special Instructions (SIs) for engine or operator specific field and MRO procedures.

　　Coordinate Customer Part Return (CPR) shipments and investigations on distressed or event related hardware, and outsourcing activities involving EA creation and engineering database (TeamCenter) processing.

　　Travel: 10%: Airline maintenance base and MRO facility visits as required.

　　Basic Qualifications:

　　Bachelor’s Degree in Engineering from ABET (Accreditation Board for Engineering and Technology);

　　5+ years of Engineering experience, or 3+ years with an advanced degree.

　　U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

　　Preferred Qualifications:

　　Prior engineering experience with commercial aircraft engines is preferred.

　　Advanced degree is preferred but not required.

　　What is my role type?

　　In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

　　Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

　　This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

　　The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

　　Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

　　Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

　　This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

　　RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

　　RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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　　Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.