Join our committed healthcare team as a Registrar and play a pivotal role in providing a smooth and efficient admission process for patients. In this vital position, you will be the first point of contact for individuals seeking care, setting the tone for a compassionate and professional experience. Your attention to detail and exceptional customer service skills will ensure that patients feel supported and informed as they navigate their healthcare journey with us. If you are passionate about making a meaningful impact in the lives of others and have a talent for organization and communication, we invite you to apply.

　　JOB SUMMARY: Obtains demographic and medical insurance information from patients/representatives. Creates Medical Records and ensures proper patient identity. Reviews work for overall quality and accuracy. Explains hospital regulations and policies to patients and visitors as required.

　　Produces, assembles, files, and delivers registration documents information and forms to designated locations. Works through reports and corrects or updates information as required. Obtains signature(s) on required documents to protect hospital's interests and comply with policies and/or regulations. Obtains and processes patient room assignments for admission. Verifies eligibility and benefits data utilizing electronic or computerized methods. Calculates and determines patient payment amounts and seeks payment from patient during interview process. Works with clinical departments for timely registration/pre-registration, communicating any needs. Assists patient in obtaining language interpretation services as needed and appropriate.

　　Demonstrates the highest level of customer service and teamwork at all times. Strives to serve the patient and meet their needs. Provides feedback to management team in a timely manner. Models UNC Health Blue Ridge standards of behavior at all times.

　　ESSENTIAL FUNCTIONS:

　　Registers/Pre-registers all scheduled and/or unscheduled patients for services according to standards

　　Obtains patient’s and/or responsible party’s signatures on required registration forms and provides required regulatory brochures as needed to patients and/or responsible party concerning consent, privacy and insurance documentation as necessary

　　Verify insurance coverage and obtain authorization/medical necessity for services as required.

　　Communicates with patients their financial clearance and works with them and designated departments to ensure the patient responsibility is understood.

　　Make requests for upfront payment from patients and family members based on the individual patient’s third party coverage. Provide information on patient payment options and assistance programs.

　　Accepts and posts payments to accounts and performs deposit reconciliation.

　　QUALIFICATIONS:

　　Education: High school diploma or equivalent required, Associates degree preferred.

　　Experience: Previous experience working with the public required. Customer Service and Healthcare experience highly preferred.

　　Other: Computer literate with ability to learn current system. Medical terminology or ability to learn medical terminology. Must work independently, use good judgement and decision-making skills. Must have strong emotional stability, have pleasant personality, excellent written and verbal communication skills and a positive attitude toward working with the public. Dependability and flexibility are required. Well organized with proven ability to work independently. Skills should include standard office equipment.

　　TYPICAL PHYSICAL DEMANDS: Requires functional range of motion. Functional vision and hearing. Manual dexterity and eye-hand coordination required. Occasional walking, standing, stooping, bending, push/pull 20# force. Occasionally carry items weighting 20 pounds. Frequent sitting.