Center 1 (19052), United States of America, McLean, Virginia

　　Sr. Director, Risk and Program Governance, Experience Design

　　The Senior Director, Risk and Program Governance, Experience Design is a strategic leader who plays a crucial role in the success of an organization by aligning and collaborating effectively with executive-level Design, Product and Enterprise efforts. This cross functional leadership role will manage our risk, research operations, and tools organizations.

　　The Senior Director, Risk and Program Governance, Experience Design is accountable for developing and executing an operational strategy to address complex business challenges while ensuring governance of enterprise-wide tools, third-party vendor management, risk governance, and data protection. They will lead the Experience Risk Research Operations & Tools team, including Practice leads, operations professionals, and project resources, to support design risk management, controls testing, audit readiness, tools compliance, and governance. The successful candidate will be accountable for adoption and measurement of risk standards, controls, as well as user-centered delivery principles and processes, while also ensuring data protection and risk governance are built into all design activities.

　　Core Responsibilities

　　The Sr. Director is responsible for developing, overseeing and executing an operational strategy for a data driven, risk managed experience design organization, ensuring governance of enterprise-wide design and research tools, third-party vendor management, risk governance, research operations practices and data protection.

　　Business & People Leadership:

　　Lead cross functional peers including design, business, product, and technology partners in practices that achieve operational excellence and uplifts experience and business goals and imperatives

　　Accountable for developing an operational strategy to address complex business challenges associated with a maturing design organization

　　Develop and manage a cross functional team of program managers, operations professionals, and project resources within the design organization who are responsible for supporting design compliance and practice as well as portfolio management

　　Drive operational excellence through effective project management and cross-functional collaboration, ensuring that all design activities align with risk governance and data protection requirements.

　　Standards & Practice Management:

　　Accountable for adoption and measurement of standards, risk practice management, as well as user centered delivery principles and processes

　　Accountable for clearly measuring and demonstrating the impact of controls and risk posture to senior leadership and executives, emphasizing standards and practices along the way

　　Uphold standards across team human centered strategy, research, alignment, analysis, process improvement, and change management to improve design’s risk profile

　　Lead organizational wide initiatives to help design effectively scale impact

　　Serve as a resource and collaborator with product, engineering, risk and other cross-functional partners to collectively identify opportunities to improve products and experience risk

　　Advocate for the design risk process and appetite across the business

　　Portfolio & Program Management:

　　Make strategic recommendations that influence business and design decisions.

　　Integrate risk knowledge, subject-matter expertise, and understanding of industry and design trends to make sound decisions and influence business direction in human centered ways

　　Accountable for organizational KPIs/OKRs, driving progress against design imperatives and removing roadblocks that impede progress

　　Craft and execute operational strategy (i.e. allocation, resourcing, prioritization) to drive risk managed experience outcomes

　　Using best practices, bring order to complex programs, monitor and maintain the organization’s portfolio(s), and drive large bodies of operational work forward

　　Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps

　　Partner with enterprise teams to innovate and implement human centered operational programs (i.e., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development) for the benefit of the larger organization

　　Risk Governance & Data Protection:

　　Establish and maintain policies, procedures, and controls for risk governance and data protection in the design operations function

　　Ensure compliance with all regulatory requirements related to risk governance and data protection

　　Work closely with the legal and compliance teams to ensure that all design activities align with regulatory requirements related to risk governance and data protection.

　　Basic Qualifications

　　Bachelor’s Degree or Military experience

　　At least 5 Years of Project Management experience

　　At least 3 Years of People Management experience

　　Preferred Qualifications:

　　At least 8 years of Project Management experience

　　At least 5 years of People Management experience

　　Exceptional communication and collaboration skills

　　Excellent problem solving and influencing skills

　　Master’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field

　　Experience in a leadership role leading Risk, Compliance, or Operations teams, or a combination

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City (Hybrid On-Site): $236,800 - $270,300 for Sr. Director, Project Mgmt

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

　　This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).