West Creek 1 (12071), United States of America, Richmond, Virginia

　　Senior Manager, Process Management

　　Join the Card Tech Management & Operations Team as part of the Chief of Staff Team for Card Technology (CT). It’s an exciting time to be in Technology, especially Card Tech, as we transform the way we do business and deliver effortless digital experiences to our customers.

　　The Chief of Staff office drives horizontal key initiatives that support 4500 associates across multiple geographies and multiple business domains. This Senior Process Manager position will be a critical part of the Card Tech Chief of Staff team defining talent alignment strategy and optimization.

　　We are seeking a dedicated, disciplined, process-oriented professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

　　As a member of the team, you will apply your analytical and program / process management skills. You will collaborate with many cross functional teams, and partner with stakeholders to lead staffing strategies and logistics for multiple initiatives.

　　This position is looking for a highly motivated professional with excellent process improvement, and change management skills. This individual would be able to design, implement, and effectively lead innovative solutions and processes to help build a number of technology teams.

　　As a Sr. Manager of Process Management , you will lead in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor progress to measure effectiveness and create necessary reporting materials to keep leadership abreast of the latest landscape.

　　The ideal candidate will possess:

　　Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate peers in delivering flawless execution of process improvement projects.

　　Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

　　What you’ll do:

　　Interact with business counterparts and other Tech colleagues to ensure successful outcomes when staffing technology teams.

　　Proactively engage team members and project leads to ensure all stakeholders have transparency into the current state of the org and any additional details

　　Create and disseminate reports and metrics related to the risk environment to key stakeholders

　　Coordinate audit activities by operating as an intermediary between auditors and auditees and provide consultation to technology associates and leaders on audit matters

　　Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

　　Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence

　　Lead designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness

　　Who you are:

　　Self-starter who knows when to work independently and collectively to meet task deadlines and specifications

　　Keen ability to navigate “white space” or ambiguous situations

　　Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes

　　Eager to periodically participate in other special projects for the team

　　Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities

　　Passionate about organizational design, development, and effectiveness

　　Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

　　Basic Qualifications:

　　High School Diploma, GED, or equivalent certification

　　At least 5 years of Process or Risk Management experience

　　At least 3 years of Continual Improvement experience

　　At least 2 years of experience in People management

　　Preferred Qualifications:

　　Bachelor’s degree

　　3+ years experience delivering technology and system implementation programs

　　3+ years experience with Technology or Cyber Risk Management

　　3+ years experience with the regulatory framework governing the financial services industry

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position .

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).