Plano Town Center (31064), United States of America, Plano, Texas

　　Principal Associate, Experience Designer

　　This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

　　The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

　　We are currently seeking Experience Designers to closely collaborate with groups of technical software architects, engineers, product managers, and customer success teams to thoughtfully translate complex flows or processes into simple solutions that are easy to use.

　　We have a number of opportunities that will be focused on product based work (dashboards, platforms, widgets, etc.) for either internal users in the Enterprise or external users who work on products geared towards business users.

　　Here are some examples of the internal facing products our designers are working on:

　　Building a web application that helps developers create new software to solve complex customer and business needs. Our tool helps teams setup environments, design the infrastructure of their application, automate builds, releases, and testing, and adhere to complex security, legal and risk requirements. All while building not just for new developers but creating a tool powerful enough for a seasoned veteran. It’s a big, complex project that will have very positive impacts on the daily lives of our engineering teams across the company.

　　Here are some examples of the external facing products our designers are working on:

　　Building applications and products that are focused on the many different stages of the Car Ownership journey. Applications (Native and Web) are focused on supporting Car Dealerships, their customers, those that are either paying off their vehicle loan with Capital One, or someone that is looking to refinance with Capital One.

　　What You’ll Do:

　　You’ll be asked to handle a variety of responsibilities, including:

　　Key Responsibilities

　　Simplifying and translating complex business and software development workflows into easy-to-use experiences for a technical audience

　　Collaborating with enterprise partners to create new interface and interactions patterns

　　Creating consistent visual conventions across the application

　　Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface

　　Identifying and establishing design needs, requirements, and acceptance criteria

　　Collaboration & Connection

　　Collaborating with software architects and engineers, product managers, and research teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

　　Participating in translating complex ideas into understandable concepts that evolve and enhance the product interface

　　Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

　　Supporting design led workshops to engage and build alignment across different partners and teams

　　Championing prioritization of design centered product enhancements grounded in research and analysis

　　Connecting with design community peers by learning, sharing, and teaching

　　Participating in hiring by reviewing resumes, conducting interviews and attending consensus

　　Discovery & Delivery

　　Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

　　Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

　　Contributing to style guides, iconography, and infographics that can be leveraged by teams

　　Participating in end-to-end product design by:

　　Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

　　Framing problems, determining insights, and defining visual designs to serve customer needs

　　Ideating, sketching, and delivering low to high fidelity prototypes

　　Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

　　Storytelling and presenting visual concepts to various stakeholders

　　Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

　　Basic Qualifications

　　At least 4 years of experience in User Interface design

　　Preferred Qualifications

　　Bachelor’s degree or military experience

　　Experience designing software or mobile applications, enterprise applications a bonus

　　Experience creating responsive web layouts

　　Experience designing for cross channel experiences

　　Experience creating components and interactive prototypes in Figma

　　Comfortable working with a variety of business partners and delivering outcomes

　　Familiarity with design and prototyping tools, such as Sketch and/or Figma

　　Familiarity with working in an established design system

　　Familiarity with the software development lifecycle and writing code

　　Familiarity with product development from inception to release

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).