Job Category:Customer Service and Contact Center OperationsSchedule:Full timeJob Description:

　　Job Title: Sr. Applications Analyst

　　Corporation: Rite-Hite Doors

　　Department: Engineering

　　Reports To: Customer Support Manager- RHD

　　FLSA Status: Exempt

　　Prepared By: Perry Knutson

　　Prepared Date: 7/11/2022

　　Last Modified: 7/11/2022

　　Location: Dubuque, IA

　　SUMMARY

　　This position is responsible for pre-sale and sales application assistance on all products, to insure proper application and minimize the Company's exposure to product liability. The incumbent is also responsible for assisting in the development of departmental training programs and Company sponsored application training for field sales people and customers.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

　　Review and approve site surveys to verify proper application of products. The review includes the collection of missing information, coordination of application layouts, advising representative of additional material requirements, providing installation instructions and product restrictions.Quote all products and/or options that are not included in the Published Price List. This includes determining customer needs, supplier negotiation, generation of a formal quotation, and project management once the quotation turns into an order.Review pre-sale specifications and request approval drawings whenever required. This may include customer visits, Fly-In support and job site visits.Assist in the development of departmental and interdepartmental training programs.Assist in the development of internal and external Company sponsored application training seminars for field sales representatives, including Rite-Start and Sell-Rite sales training sessions. Create appropriate internet based training sessions as required, and deliver webinar training to the field.Support the Fly-In program and/or Sales Vice Presidents by providing direct application assistance to customers.Provide regular input to the Customer Support Manager to help develop new and more efficient methods of applying and pricing products.Provide product training to new hires and representatives, along with ongoing training of current personnel. Develop, implement and document policies and procedures necessary to improve maximum departmental efficiency.This position requires daily contact with Customers, Regional Managers, Representatives, Engineering, Purchasing, as well as personnel within the Applications Group. The incumbent acts as a resource to the Regional Managers for information and advice regarding special applications.Attend and participate in meetings involving the department's interaction with other departments to support department and corporate goals.Enter and maintain Application related documentation in Enterprise SoftwarePRINCIPLE ACCOUNTABILITIES

　　Support sales efforts by timely, and accurate application assistance.Reduce Corporate liability by specifying proper equipment and installation requirements for RHPC products.Help reduce cost and improve Engineering/Manufacturing lead times by accurately compiling special product application information and providing accurate list prices, based on approved formulas for those special product requests.Maximize Corporate profitability through accurate pricing.Promote positive customer and representative relationships through timely and appropriate application assistance.Provide departmental support by supporting departmental/corporate goals and promoting education within the department

　　.EDUCATION and/or EXPERIENCE

　　Two year technical degree and minimum of three years related experience or training; or equivalent combination of education and experience. Related experience must include working knowledge of electromechanical devices, the basics of concrete and steel structures, industrial control circuits, and AS400 system. Familiarity with Microsoft software, including ability to access files and to create libraries is required, along with excellent written and verbal communication skills and ability to effectively work with people to resolve problems. JDEdwards/Oracle or other ERP system experience preferred.LANGUAGE SKILLS

　　Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS

　　Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY

　　Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.PHYSICAL DEMANDS

　　While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT

　　While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, and extreme cold. The noise level in the work environment is usually moderate.

　　Addition Job Information

　　N/A

　　Company Description:

　　Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

　　We Offer:

　　Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

　　Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.