Job Description

Oracle Customer Experience (CX) (https://www.oracle.com/cx/#rc30p3)

As we have grown, the scale, size, and relative complexity of implementations have dramatically increased. Hence, the Oracle Product Development CX Center of Excellence team is currently seeking a Solutions Architect who will work alongside Development, Support, Field Customer Success Managers, and Systems Integrators to start customers off with a business outcome driven solid solution architecture, design, and implementation plan. Oracle Solution that aligns the customer’s business requirements and that will exceed their expectations. The candidate will have deep experience in the business environment and processes supported by:

· Configure, Price, Quote

· Sales Force Automation

· Subscription Management

Career Level - IC5

Responsibilities

Experience and Skills

Work is non-routine and very complex, involving the application of advanced technical/business skills in our area of specialization – SaaS delivery of Customer Experience (CX) solutions. This is a leading contributor – an architect – individually and as a team member, providing direction and mentoring to others.

· BSc (in the field of engineering) or another technical degree; MBA is a plus

· At least 10 years of experience in enterprise software architecture, planning, and implementation

· Experience in setting IT strategy and leading business organizations through change is desirable · Strong understanding of Oracle CX Suite’s (https://www.oracle.com/cx/#rc30p3) principles and planning

· Experience delivering in-person architecture, integration, design, and planning workshops with multiple customer roles – business owner, IT, end-users

· Experience implementing, managing, and utilizing one or more components of Oracle CX Suite (https://www.oracle.com/cx/#rc30p3)

· Experience leading the implementation of enterprise-class, mission-critical applications

· At least 3 years of experience in Cloud (IaaS, PaaS, SaaS, DBaaS, DRaaS etc.) environments

· Familiarity with the capabilities of modern analytics reporting tools is desirable

You Are Someone Who:

· A team player with strong interpersonal and presentation skills

· Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels

· Has strong organizational and process management skills and attention to detail

· Has the credibility and experience (and desire) to engage with customer executives

· Enjoys the challenge of "the unexpected"

· Can rapidly sort out "fact from fiction" in any situation and motivate forward progress

· Can work well in a delivery team environment

· Able to quickly garner respect

· Demands a lot from yourself and others with whom you work

· Constantly broadening and deepening your knowledge of the products you work with and your general skills

· Loves helping customers solve business problems with technology

· Open to traveling 20 – 30% of the time

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $115,400 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer