Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Sr. Analyst, Customer Implementation Specialist

　　Job description:

　　Role Name: Sr. Analyst, Product Delivery - Customer Implementation Specialist

　　Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Our award-winning infrastructure delivers a simple, easy-to-use API with high-quality bank connectivity, enabling companies in three segments: banking, accounting, and payments. Our Open Banking European expansion is underway already, and as we grow over the coming years, we plan to develop new products to offer value-added services on top of our open banking network.

　　Overview

　　The Customer Implementation Specialist follows high level project methodologies and works in conjunction with various stakeholders (Product management, Customer Delivery, Sales, Operations and Technology) to manage the delivery of Open Banking solutions and to ensure go live dates are achieved. Combined with your superb communication abilities, your specialized technical skills will be key in bringing customers live with our Open Banking products and solutions, so you'll have a direct impact on our bottom line.

　　Role

　　Key Responsibilities:

　　• Acts as the key focal point for the Customer, maintaining close customer relationships during implementation and being the voice of the customer inside the organization.

　　• You will act as a coach for our new clients. Your coaching efforts will support our clients in implementing our products in the correct way, ultimately supporting our clients in their strategic goals.

　　• Leads assigned product delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met.

　　• Project Manager to ensure on time delivery of solution.

　　• Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects.

　　• Identifies areas of improvement, tracks project & task updates, and implements changes and training opportunities.

　　• Secures high levels of customer satisfaction and retention.

　　• Delivering technical and/or product presentations and demonstrations that show the value of the platform.

　　• Develops quantitative & qualitative reports.

　　• Leverage APIs to demonstrate platform capabilities using POSTMAN.

　　• Provides input on how to enhance infrastructure and tools to support customer implementation.

　　• Ensures best practices, past delivery project lessons learned, and market insights/intelligence that are gathered during product delivery pilot, launch and operations, are reviewed with Product teams and reflected in future delivery process enhancements

　　• Act as a Subject Matter Expert on the delivery process of Open Banking products and services

　　All about you

　　• 3+ years of technical client-facing experience with a focus in API solution environment, payments, and/or eCommerce solutions.

　　• Proven customer focus and business acumen, solutions oriented, thought leadership

　　• Flair to tech, and a burning interest for the world of financial technologies and the exciting possibilities Open Banking brings.

　　• You thrive in a cross-functional work environment and with many different customers and internal stakeholders.

　　• Project Management experience with a strong attention to detail

　　• Excellent Customer Service skills

　　• Ability to self-start and work without supervision, with proper issue escalation

　　• Ability to work in close collaboration with multiple stakeholders; builds internal relations and is a team player

　　• Analytical thinking. Ability to create reporting and data management

　　• Impactful influence. Knows how to persuade others to achieve goals.

　　• Ability to come with creative ideas to improve current processes and products

　　• Knowledge of customer delivery / implementation processes & project management skills, very organized, process oriented

　　• Able to operate in a fast-paced environment.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.