Description

　　A drain cleaning company is looking for a Customer Service Representative to join their team. This will be a contract to hire position, full-time Monday - Friday with a unique schedule. The hours will be 11am - 8pm as you will be working the "closing" shift, however there will be some days that you could work the earlier shift.

　　The Customer Service Representative will interview customers and record interview information into the computer for customer service by performing the following duties.

　　DUTIES:

　　Manage heavy volume of incoming service calls

　　Talk with customers by phone and create service calls

　　Create new service site records for new customers

　　Separate invoices and prepare invoices for mailing

　　File company copy of invoice

　　Prepare and sort work orders and identify and interpret data to be entered

　　Review work orders for accuracy and ensure charges are accurate

　　Enter alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen.

　　Receives complaints and/or concerns regarding billing and/ or service rendered, referring complaints of service failures to designated departments for investigation

　　Process returned mail

　　Follow - ups with customers to obtain the correct mailing address

　　Book workorders sent via email and online

　　MUST

　　Have strong communication

　　Strong customer service experience

　　Be punctual

　　Professional

　　Know data entry

　　Tech savvy

　　EDUCATION:

　　1 year certificate from college or technical school

　　2 - 5 years of related experience and/or training or equivalent combination of education and experience.

　　Requirements - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

　　Proficient with computers and technology platforms

　　Excellent verbal and written communication skills

　　Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

　　Experience with Microsoft Office required

　　Customer service and office administrative skills

　　Comfort and confidence when interacting with internal and external partners and clients/customers

　　Upbeat, positive attitude and an approach to work rooted in professionalism

　　Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyActive problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Foundational knowledge in High Volume Call Center

　　Comprehensive knowledge of Call Center Customer Service

　　Resolve Customer Service experience

　　Superior Customer Service experience

　　We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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