Description

　　The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - WB

　　Basic Qualifications

　　1+ years of customer service experience

　　1+ years of driving process improvements experience

　　Speak, write, and read fluently in English

　　Experience with Microsoft Office products and applications

　　Experience with Excel

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Preferred Qualifications

　　Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English and Hindi Expected to converse with customers in Hindi

　　Experience within a customer service environment preferred. Desire to expand skills into new areas.

　　Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

　　Committed seller advocate, drive process & tool improvements.

　　Enthusiasm and strong self-motivation.

　　Strong prioritization and time management skills, with a high degree of flexibility.

　　Embrace constant change with flexibility and good grace.

　　Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.