Description

　　Our people are at the heart of our operations and training helps them thrive. As a Trainer at Amazon, you’ll play a central role in onboarding and upskilling our employees. It will be up to you to make sure they have the skills and knowledge to stay safe, be efficient, and enjoy plenty of professional growth at Amazon – potentially becoming one of our future leaders. You’ll work with people at every stage of their career, from new hires to managers.

　　Amazon Sortation is looking to hire an experienced, innovative, hands-on, and customer-obsessed Operational Trainer to play a critical role in improving safety, productivity and the overall customer experience. The Operational Trainer will be responsible for supporting change within the sites and ensuring that all Associates have the appropriate skills by delivering and facilitating training sessions.

　　Key job responsibilities

　　Deliver training and coaching to Amazon’s standard

　　Review and improve site-training completion rates together with managers and associates

　　Gather feedback and highlight areas where there are opportunities to streamline or improve the training experience

　　Work with teams to identify areas where further training and development is needed

　　Help to audit metrics such as safety, quality, and process across sites

　　Train and coach associates to become ambassadors who can help deliver coaching and training to local teams

　　Deliver update training on site to managers and associates

　　Oversee and deliver day one onboarding experiences for new staff

　　A day in the life

　　The role of Trainer is about sharing and upholding our process standards. You’ll deliver high-quality training that outlines safety, culture, and site-specific procedures to Amazon employees as well as external partners, along with a warm welcome for new hires. As a Trainer, you’ll make sure everyone sticks to the highest operating standards. You’ll know how to constructively deliver feedback that helps learners grow and develop.

　　You’ll be based on-site at one of our operational facilities, delivering in-person and online training to the team across a variety of shift patterns. You may also support other sites when required. You’ll work independently but will regularly liaise with key site staff and stakeholders.

　　About the team

　　Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

　　We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

　　We are open to hiring candidates to work out of one of the following locations:

　　Redditch, GBR

　　Basic Qualifications

　　Relevant experience of using clear communication including evidence of delivering training groups and creating corresponding communications and training materials

　　Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

　　Advanced proficiency in English

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Experience in a coaching, mentoring, or teaching role

　　Relevant experience of managing multiple, competing priorities concurrently

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).