Description

　　A well-known food distributor in Hunt Valley, MD is seeking a reliable and customer service-oriented individual to join their team! This person will be responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service.

　　Additional job duties include:

　　Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools.

　　Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner.

　　Engages with other team members in a collaborative and team – oriented way to learn and take on additional activities through training.

　　Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks.

　　Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services.

　　Accountable for ensuring a consistent customer experience, controls and compliance within the team assigned.

　　Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools.

　　Documents all transactions and consistently follows standards and operating practices for service documentation.

　　Manages task execution with some guidance as needed from next level colleagues.

　　Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager)

　　Ensures accuracy in documentation, administration and follow through of all employee lifecycle services.

　　Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised.

　　Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers.

　　Manages follow up and time in partnership with team management.

　　Conducts follow up and service calls to ensure inquiry and service closure.

　　Administrates to closure including documentation.

　　Requirements

　　Strong technical skills including knowledge and experience with customer relationship management software (CRM)

　　Prior customer service/call-center experience, preferably in a high-volume environment

　　Excellent business writing skills, including the use of email correspondence

　　Superb analytical, research, and interpersonal skills

　　Familiarity with call-tracking and being held accountable to KPIs

　　This position needs to be filled immediately! If your skill set matches the requirements, contact us today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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