Social Work Supervisor

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　　Social Work Supervisor

　　Salary

　　$59,321.60 - $92,040.00 Annually

　　Location

　　Des Moines - 50313 - Polk County, IA

　　Job Type

　　Full-time

　　Job Number

　　24-02236

　　Agency

　　402 Health & Human Services - Community Services Area

　　Division

　　DHS - Des Moines Service Area

　　Opening Date

　　01/18/2024

　　Closing Date

　　1/28/2024 11:59 PM Central

　　LinkedIn Tag

　　#LI-POST

　　Point of Contact

　　Mindy Norwood - [email protected]

　　Description

　　Benefits

　　Questions

　　Job Description

　　The Iowa Department of Public Health (IDPH) and Department of Human Services (DHS) merged on July 1, 2022, to form one agency, the Iowa Department of Health and Human Services (HHS).

　　Job Duties

　　This position directs, plans, and supervises a unit of social workers who conduct child abuse assessments and/or child welfare services. Tasks include but not limited to:

　　Coordination and implementation of goals and objectives to achieve desired outcomes.

　　Clinical supervision around case outcomes to assure the safety of children.

　　Communicating and adhering to current policy and procedure affecting the work.

　　Assign work to ensure efficiency in service delivery and equitable workload and approve travel claims, payroll, leave requests and other personnel functions.

　　Assign and monitor all work schedules, manage overtime allocations, and provide input to administration.

　　General supervision around job duties and performance through regularly scheduled individual supervisory conferences.

　　Train all new employees and provide regular performance evaluations to all staff at least annually.

　　Review and approve all legal documents prior to their submission and assure staff maintain compliance with Iowa Code.

　　Case Record reviews to ensure compliance and quality.

　　Review of worker written work, computer documents, and various other documents to ensure accuracy and timeliness.

　　Use of various forms of technological resources to monitor, track, approve and direct work flow.

　　Conduct regular unit meetings.

　　Respond to customer and employee inquiries and concerns in a timely manner to assure that issues are resolved.

　　Establish and maintain working relationships with collaterals and maintain a working knowledge of community resources.

　　On a rotating basis, be available to all staff after hours and on-call as needed providing case consultation, crisis resolution, and approval of emergency removals.

　　Competencies include:

　　Within an office environment, provides support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment to assign and adherence to agency formatting of timely response or communication.

　　Knowledge of the principles of supervision, including delegation of work, training of subordinates, performance evaluation, discipline, and hiring.

　　Knowledge of interviewing skills and techniques.

　　Obtains information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data. Ability and knowledge of Word, Excel, and the Internet.

　　Applies essential elements of management and administration in assigned office. Recognizes and defines problems, gathers facts using problem-solving tools, develops practical solutions, analyzes each potential solution, compares the outcome of each solution, and select the best solution to solve the problem.

　　Effectively communicates orally by expressing ideas and facts to individuals or groups; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas; build, foster and maintain partnerships at a variety of levels.

　　Applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

　　Identifies a need for and knows where or how to gather information by prioritizing, organizing and maintains information to meet completion deadlines.

　　Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and makes correct inferences or draws accurate conclusions.

　　Displays high standards of ethical conduct. Exhibits honesty and integrity. Refrains from theft-related, dishonest, or unethical behavior.

　　Maintains regular attendance at work and report to work on time. Field Operations processes contain critical time frames and excessive absenteeism impacts the meeting of the time frames, which negatively impacts customer satisfaction.

　　Responds appropriately to supervision. Follows policy and cooperates with supervisors.

　　Coordinates and oversees office budget and budget control mechanism. Plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.

　　Works in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit; works with others to achieve goals.

　　Deals calmly and effectively with high stress situations (For example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

　　Communicates effectively in writing as well as orally to express ideas and facts to individuals or groups. Actively listens to facilitate the exchange of information to provide positive and professional customer service both within the agency and in the community.

　　Ability to travel, which will involve some overnight travel.

　　Ability to work extra hours as needed to get tasks completed.

　　The ideal candidate will have

　　Excellent judgment and communication skills and the ability to provide good customer service.

　　The ability to use critical thinking skills, prioritize work, and work under pressure.

　　The ability to use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.

　　Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visitwww.dhs.gov/E-Verify.

　　Minimum Qualification Requirements

　　Graduation from an accredited four year college and experience equal to four years of full-time work in a social work capacity in a public or private agency;

　　OR

　　professional experience in a social work capacity may be substituted for the required education on the basis of one year of qualifying experience for each thirty semester hours of education;

　　OR

　　a Bachelor's degree in social work from an accredited four year college or university and experience equal to three years of full-time experience in a social work capacity in a public or private agency;

　　OR

　　a Master's degree in social work from an accredited college or university and experience equal to one year of full-time work in a social work capacity in a public or private agency;

　　OR

　　any equivalent combination of graduate education in the social or behavioral sciences from an accredited college or university and qualifying experience up to a maximum of thirty semester hours for one year of the required experience;

　　OR

　　employees withcurrentcontinuous experience in the state executive branch that includes experience equal to 24 months of full-time work as a Social Worker 2, or 12 months as a Social Worker 3/4 or Social Work Supervisor 1 or any combination of the above equaling 24 months shall be considered as qualified.

　　For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/SocialWorkSupervisor-03025.pdf) .

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　　01

　　Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

　　Yes - I understand and agree.

　　No

　　02

　　PLEASE READ CAREFULLY

　　Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

　　No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　03

　　Have you graduated from an accredited four year college?IF YES- How many years do you have of full-time work experience in a social work capacity in a public or private agency?

　　Not applicable – I do not have a degree

　　No full-time work experience in a social work capacity

　　Less than two years of full-time work experience in a social work capacity

　　Two years to less than three years of full-time work experience in a social work capacity

　　Three years to less than four years of full-time work experience in a social work capacity

　　Four or more years of full-time work experience in a social work capacity

　　04

　　How many years do you have of combined post high school education and/or full-time work experience in a social work capacity in a public or private agency? One year of full-time work experience equals 30 semester hours

　　I do not have any of the identified education or experience

　　Less than two years of the combined post high school education and/or full-time work experience in a social work capacity

　　Two years to less than four years of combined post high school education and/or full-time work experience in a social work capacity

　　Four years to less than six years of combined post high school education and/or full-time work experience in a social work capacity

　　Six years to less than eight years of combined post high school education and/or full-time work experience in a social work capacity

　　Eight or more years of combined post high school education and/or full-time work experience in a social work capacity

　　05

　　Do you have a Bachelor's degree in social work from an accredited four year college or university?IF YES- How many years do you have of full-time work experience in a social work capacity in a public or private agency?

　　Not applicable – I do not have a degree in social work

　　No full-time work experience in a social work capacity

　　Less than one year of full-time work experience in a social work capacity

　　One year to less than two years of full-time work experience in a social work capacity

　　Two years to less than three years of full-time work experience in a social work capacity

　　Three or more years of full-time work experience in a social work capacity

　　06

　　Do you have a Master's degree in social work from an accredited college or university?IF YES- Do you have one or more years of full-time work experience in a social work capacity in a public or private agency?

　　Not applicable – I do not have a Master's degree in social work

　　Yes

　　No

　　07

　　How many years do you have of combined GRADUATE level education in the social or behavioral sciences from an accredited college or university and/or full-time work in a social work capacity in a public or private agency? 30 semester hours equals one year of experience. Applicants may substitute a total maximum of one year (30 semester hours) of graduate education for the experience and must have a minimum of three years of the required experience.

　　I do not have any of the combined education and/or experience

　　Less than four years of the combined education and/or experience

　　Four years or more of the combined education and/or experience

　　08

　　Are you a current State of Iowa employee - executive branch? IF YES – Do you have?

　　24 months or more of full-time work in the classification of Social Worker 2OR

　　12 months or more of full-time work in the classification of Social Worker 3/4 and/or Social Work Supervisor 1OR

　　24 months or more of combined experience in the classifications of Social Worker 2/3/4 and/or Social Work Supervisor 1

　　Not applicable – I am not a State of Iowa employee

　　Yes

　　No

　　Required Question

　　Agency

　　State of Iowa

　　Website

　　http://dhs.iowa.gov/

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