About the role:

　　Simplic (Enova’s Brazilian brand) provides online lending for personal loans, giving customers innovative, flexible, and convenient access to credit. Simplic operates as a fast-growing startup, with the stability of a large corporation.  We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. We are looking for an individual who values solving problems, continuous learning, and collaborating with colleagues across functions. This person will support our customer satisfaction and operations efficiency, support our customer success team, take care of out-of-happy-path issues, reports, and improve current processes. In this role you will: 

　　Monitor day-to-day customer service KPIs Propose and implement operational and strategic improvements to our servicing Monitor and create efficiency reports on service channels and present results to team members Monitor customer success metrics (NPS, CSAT) and propose improvements based on findings Solve out-of-happy-path issues faced by customers

　　Requirements:

　　Degree in Business Administration, Marketing, Engineering, or equivalent. Strong proficiency in speaking, reading, and writing in English and Portuguese. Intermediate level in Microsoft Excel A demonstrated self-starter and problem solver - You’ll be successful in this role if you can think critically and dig deeper to improve processes and campaign performance  Have strong analytical skills - you’re able to manipulate and analyze data in order to identify trends, solve problems, and make informed recommendations.  Are creative and think outside the box - The only constant in our industry is change. You love to brainstorm, generate new ideas, and bring creative, innovative solutions to the challenges our customers face every day. Things we like, but don't require:

　　    Some experience, such as internship, is desirable. Previous contact with a digital business and/or financial services is a strong plus     SQL (basic knowledge or willing to learn) #BI-Hybrid #LI-Hybrid

　　Benefits & Perks:

　　Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles) Health, dental, and vision insurance including mental health benefits 401(k) matching plus a roth option (U.S. Based employees only) PTO & paid holidays off Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day…Plus so much more! Full-Time Employees working 30+ hours per week are eligible for benefits; interns are not eligible.

　　About Enova

　　Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

　　Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

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