A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.

　　ESSENTIAL DUTIES & RESPONSIBILITIES

　　Assign and direct daily duties for Team Members based on role, skills and shift needs

　　Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction

　　Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed

　　Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes

　　Solve customer complaints quickly and with a smile

　　Provide feedback to Team Members in a positive manner

　　Train new Team Members on daily tasks

　　Balance cash draw and prepare deposit

　　MINIMUM QUALIFICATIONS/EDUCATION

　　Must be legally eligible to work in the United States

　　Must be 18 years of age

　　Must have a source of reliable transportation

　　Previous quick service restaurant or supervisory experience

　　Knowledge of computers (MS Word, Excel).

　　Serve-Safe/Local or State Food Service Certification preferred

　　WORK CONDITIONS/ENVIRONMENTAL FACTORS

　　High noise levels due to operations, customers, and overhead music

　　Will work near moving or mechanical parts

　　Varied weather conditions are expected during delivery driving or curbside walk out, including heat, cold, rain and snow

　　Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).

　　PHYSICAL REQUIREMENTS         

　　Ability to meet the following physical requirements with or without reasonable accommodation:

　　Must be able to exert well-paced and frequent mobility for periods of up to five hours.

　　Must be able to lift up to 50 pounds.

　　Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.

　　Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

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