Charleston Veterinary Referral Center (CVRC) is part of the Ethos Veterinary Health community. CVRC is the most advanced and comprehensive small animal referral and emergency hospital in Charleston and the Southeast.

　　Specialties include emergency medicine, critical care, internal medicine, cardiology, neurology, oncology, surgery, and physical rehabilitation. Patients come to us from South Carolina and surrounding states.

　　CVRC is a 24-hour/ 365 specialty and emergency referral hospital conveniently located in the suburb of West Ashley, about 20 minutes south of downtown Charleston, SC. The Veterinary Emergency and Critical Care Society (VECCS) has awarded us its highest certification for emergency and critical care, Level I, making Charleston Veterinary Referral Center one of a select few veterinary hospitals in the nation and the only hospital in South Carolina to attain this recognition.

　　The ideal Hospital Director is a dynamic business leader with a proven track record who thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.

　　This Hospital Director (HD) will report directly to the Ethos Veterinary Health (EVH) Divisional Director of Operations and will partner very closely with the Medical Director.

　　Leadership

　　Directly oversees all operations and business activities and leads team members for all departments.

　　Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.

　　Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.

　　Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.

　　Organizes and conduct staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.

　　Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.

　　Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.

　　Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.

　　Collaborates on the recruitment, interviewing, contract negotiation, and hiring for doctors in conjunction with the Medical Director.

　　Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital

　　Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.

　　Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture

　　Strategic Orientation

　　Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.

　　Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.

　　Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.

　　Financial Analysis & Planning

　　Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability.

　　Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.

　　Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.

　　Owner of the P&L and responsible for meeting and exceeding expected financial results.

　　Reviews accounts receivable to confirm proper and timely processing.

　　Responsible for payroll processing on a biweekly basis

　　Business Operations

　　Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.

　　The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.

　　Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.

　　Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.

　　Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.

　　Understands how to grow and develop De Novo locations as the market is able to bear expansion.

　　Responsible for administration and review of non-medical client complaints.

　　Oversees billing, calculations of any discounts, and other special accounts.

　　Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

　　Requirements / Personal Attributes

　　5+ years of progressive operational management experience with a record of success, including experience managing a P&L.

　　MBA or equivalent experience is preferred.

　　Larger scale healthcare (veterinary or human) experience preferred, but not required.

　　Multi-site leadership experience preferred, but not required.

　　Learns quickly and can absorb new information rapidly.

　　Self-motivated while also an expert at motivating, coaching, and inspiring others.

　　Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.

　　Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

　　NVA Compassion-First is now Ethos Veterinary Health

　　We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of 145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

　　Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

　　Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

　　Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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