This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11608527 Job Description

　　Summary

　　Provides administrative support related to Managed Services (MS)application of ServiceNow in Domain Separated deployment. Providesadvanced administration services for existing customers and various MSinternal departments.

　　Essential Duties and Responsibilities

　　Works directly with MS management, internal MS departments, ServiceDelivery team and Global team to scope, plan, configure, and manageUS Domain instance of ServiceNow.{=html}<>- Provides input, approvals, and testing on development activities presented by all regions/domains in Global instance.

　　{=html}<>- Influences and consults (providing options with pros, cons and risks) around all key technical decisions during regional approvals.

　　{=html}<>- Maintains knowledge of changes to system, upcoming changes and delivers communications to allow teams time to prepare and inform customers.

　　{=html}<>- Maintains knowledge of most recent ServiceNow release and associated features.

　　{=html}<>- Creates and maintains written documentation on existing and newly created ServiceNow features for US region.

　　{=html}<>- Troubleshoots technical problems related to ServiceNow before escalating issues to CSP team.

　　{=html}<>- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization\'s values.

　　{=html}<>- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

　　{=html}<>- Supports and conducts self in a manner consistent with customer service expectations.

　　Supervisory Responsibilities

　　This job has no supervisory responsibilities.

　　Qualifications

　　To perform this job successfully, an individual must be able to performeach essential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

　　Education/Experience/Technical Requirements/Certifications

　　Equivalent combination accepted.

　　Education:

　　Bachelor\'s Degree in a related field.Experience / Technical Requirements

　　4 years of experience in related field including:Processes, workflows and general knowledge of configuration ofOSM ServiceNow instance.{=html}<>- ServiceNow tool.

　　{=html}<>- ServiceNow implementations and customizations.

　　{=html}<>- Troubleshooting issues within ServiceNow

　　{=html}<>- Proficient use of all Microsoft Office applications, Microsoft Outlook and Microsoft Project.

　　Certifications

　　Information Technology Infrastructure Library (ITIL)Other Skills and Abilities

　　Ability to quickly learn necessary tool configuration functionality.Ability to work successfully on a team and follow team bestpractices.Self-starter with excellent organizational, administrative andinterpersonal skills.Ability to follow through with tasks, projects, and troubleshootingwith minimal supervision.Ability to multi-task and work in fast paced environment.Customer interfacing communication skills, both verbal and written.Some ability to travel.Problem solving skills.aintains excellent client relationships and high clientsatisfaction ratings.Ability to work alone and in groups.Physical Demands

　　The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

　　While performing the duties of this Job, the employee is constantlyrequired to sit, talk, see, hear, and use hands and arms. The employeeis frequently required to stand; move about, climb steps or balance andstoop, kneel, crouch, or crawl. The employee must occasionally liftand/or move up to 10 pounds.

　　The above statements describe the general nature and level of work beingperformed by individuals assigned to this classification. This is notintended to be an exhaustive list of all responsibilities and dutiesrequired of personnel so classified.

　　Logicalis is an Equal Opportunity Employer. It is our policy to employpeople who are qualified by reason of education, training, experience,and demonstrated performance. We value diversity and inclusion at ourcompany. We do not discriminate on the basis of race, color, reli