Overview

　　Under a minimal level of guidance and direction, provides customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has in-depth knowledge of at least one Paychex product. Solves complex problems; takes a new perspective on existing solutions. Acts as a resource for colleagues with less experience.

　　Responsibilities

　　Cultivates strong relationships with clients and internal and external partners to deliver quality service

　　Proactively identifies opportunities to enhance clients' service experience

　　Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures

　　Identifies and implements opportunities for process improvements

　　Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

　　Serves as a mentor for less experienced teammates

　　Documents all interactions and uses the information to improve service

　　Qualifications

　　Bachelor's Degree - PreferredCompensation

　　In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $19.64 - $30.86 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.