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Service Manager II (Northeast), ( 23-8436)
Service Manager II (Northeast), ( 23-8436)-December 2024
Denver
Dec 31, 2025
About Service Manager II (Northeast), ( 23-8436)

  DescriptionThis position covers Connecticut, Pennsylvania and New York

  Job Summary:The Service Manager II plans, prepares, and manages projects frombeginning to end in order to maximize productivity and meet customerrequirements. In addition to owning the overall execution of site projects,the Service Manager II will act as the field execution owner for thecustomer, managing Fulfillment 5 (safety, quality productivity,on-time-delivery, and cost) to ensure operating plans are met according toschedule. The Service Manager II serves as the primary customer interface.

  Essential Duties & Responsibilities:Develop field service outage cost estimates using standards. Ensure allaspects of the job related to field service are planned accordingly,including schedule, cost, man loading, and job set-up.Plan, prepare, and manage projects from beginning to end by reviewingproject requirements, setting up projects, mapping POs, developing andexecuting against cost estimates, establishing project risk analysis andmitigation strategies, and owning performance relative to Fulfillment5 andcustomer KPI/CTQs targetsServe as the additional customer interface with P&L, and communicate withthe Customer Service Manager, CSL, and CPMReview and verify the forecast to maximize utilization and meet catalogtargetsReview sub-contracts and negotiate terms and conditionsCommunicate with Field Service Coordinators, Resource Managers, EHSManagers, and Staff Project Managers to update the job status and ensureproject success on a daily basisLead daily project execution status calls, Day 2 calls, and OEL Day 2 spotcheck calls to maintain project accountabilityOwn the status and monitoring of progress and costs of the project with thesupport of the project controls teamConduct audits and inspections on the work teams during the execution of theinstallation, commissioning, receiving, operation and maintenance activitiesAnalyze and report project close out metrics to determine proximity tooperating plan targetsReview revenue pacing and billing and approve supplier invoicesManage PO limit reports, placed employees without POs, unbilledshipments, accounts receivable, and credit card aging to remain withincost targetsLead shift handover review sessions to improve the effectiveness of futureprojectsImplement corrective actions based upon Safety Observations, AdvancedCommunication Notifications, and Root Cause AnalysesInterview candidates and assess job qualifications to assist with therecruitment and hiring processesReward and recognize strong performance on the job site via site compensation/ incentive processEnsure EHS standards at site are met by working with the Site EHS Specialiststo develop and execute FME plans, customer requirements, and overall OneGEEHS plan compliance and completionPreside over the execution activities of a team of field employees to includeoutage managers and construction managersRun or support (as required) end customer pre- and post-outage meetings tomaximize project efficiency and effectivenessIdentify the need and complete requisition process for tooling and 3rd partyvender (labor and non-labor) servicesApprove technical reports generated on site, update documentation as requiredMaintain contact with TFAs running you assigned projects for direction,updates and support as neededTravel may be requiredAbility and willingness to work holidays, weekends and overtime as requiredby field assignmentsYou may be assigned other duties to help proactively drive our FieldCorevision and align with our organization's core values.

  Required Qualifications & Experience:5 to 7 years applicable experience and demonstrated success/knowledge3+ years managing and developing employees3+ years of specialized/industry experienceBachelor's degree or equivalent in related field with minimum 5 yearsproject management experience; Experience in power generation or technical industry can be substituted fordegree and/or project management experienceEnglish proficiency requiredMust be located within driving distance of customer base.

  Desired Characteristics:Excellent customer service and interpersonal skillsProficient in project managementAbility to solve complex problemsExcellent communication skillsAbility to perform a wide variety of duties and responsibilities with accuracyand speed under the pressure of time sensitive deadlinesCompensation and Benefits:

  The annual salary range for this position is $96,900 to $155,100. Thisis an exempt from overtime position. FieldCore benefits include insurance(medical, dental, vision, disability, and life), retirementsavings, health and Wellness reimbursement, and a bonus or incentiveprogram. Eligibility for FieldCore benefits is determined under the terms ofthe applicable benefits plan.

  About FieldCore:FieldCore, a GE company, is an independent, industrial field servicesorganization focused on World-Class Execution across the power generation andoil & gas industries. We have brought together more than 12,000 of theforemost experts in field services to focus on one thing; deliveringexcellent outcomes for our customers. As a global organization, we celebrate

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