Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! This position will work onsite with one of our clients in the Lexington, MA area. This person will handle technical support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization’s perception with the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.

　　Minimum Education/Certification/Experience Requirements:

　　Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy

　　Previous Experience in a fast-paced consulting or MSP environment as plus

　　Active SECRET clearance

　　Preferred Education/Certification/Experience:

　　Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation,Knowledge, Skills and Abilities:

　　High level knowledge of supporting/managing/imaging OS products/devices

　　Windows/Office365 on Mac experience preferred

　　MDM experience with WorkspaceOne and JAMF preferred

　　Experience with imaging process/deployment of workstations

　　Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

　　Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP

　　Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels

　　Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

　　Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell

　　Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types

　　Ticketing system/SLA experience (ServiceNow preferred)

　　Intermediate knowledge of Backup Solutions (Veeam preferred)

　　Basic understanding of core network components & troubleshooting

　　Maintaining standards and documentation on an ongoing basis as products and technologies evolve

　　Iphone/iOS troubleshooting/configuring

　　Other business duties as assigned

　　Strong consulting and communication skills

　　Confidence and experience in front of client

　　Strong ability to work in a team-based environment

　　Ability to be a self-starter and possess good time management skills

　　Strong ability to manage their ticket queue in tandem with taking client support phone calls

　　Essential Elements:

　　This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

　　This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

　　Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/12/Benefits-At-a-Glance-2024-1.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

　　EOE M/F/DISABLED/Vet

　　Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

　　Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

　　Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

　　We work with purpose, looking to disrupt the status quo in meaningful ways.

　　We act with integrity, showing respect for all and demonstrating our commitment to ethics

　　We value collaboration and work as a team to accomplish goals

　　We elevate creativity, and support curiosity to re-imagine the use of technology

　　We have a strong work ethic, and seek continuous improvement in all we do

　　We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

　　Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

　　https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf