Bringing smiles is what we do at TTEC… for you and the customer. As a Global Service Desk working remotely in the Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What you’ll be doing:

　　The Helpdesk - Service Desk Associate Technician is responsible for documenting in detail; all issues/service requests from end users, including the call description, course of action taken to investigate the problem and the final problem resolution.

　　During a Typical Day, You’ll

　　· Handle inbound phone calls and logging tickets in the ticketing system

　　· Manage emails and web based ticket queues

　　· Take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue

　　· Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution

　　· Administers conference bridges during major outages.

　　· Document progress of resolving the issue and results of testing fixes

　　What You Bring to the Role

　　· BA/BS degree or equivalent experience

　　· Desktop support/troubleshooting

　　· Understanding of basic network connectivity and troubleshooting

　　· Understanding of MS Outlook client configuration with Exchange a plus

　　· Ability to multitask in a highly stressful environment

　　· Experience in a call center environment a plus

　　What You Can Expect

　　· Supportive of your career and professional development

　　· An inclusive culture and community minded organization where giving back is encouraged

　　· A global team of curious lifelong learners guided by our company values

　　· Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit https://mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Title: Service Desk

　　Location: PH-National Capital-Mandaluyong, Metro Manila

　　Requisition ID: 03SY8