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Service Delivery Lead
Service Delivery Lead-March 2024
Virtual
Mar 29, 2026
About Service Delivery Lead

  Must haves:

  Agile tools (Jira) , Data modelling and architecture .

  Experience working with Agile Methodology and with SAFe Agile Methodology

  Work closely with business partners to define strategies for technical solutions, determine requirements, and develop high level designs based on the analysis of line of business needs, objectives, and existing systems infrastructure

  Drives and participates in design, development, and implementation of large and complex enterprise-wide applications, often using new technologies by working closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs

  The role includes the following activities:

  Partner with key Technology Managers to monitor and manage various risk programs across the firm and proactively manage risk metrics.

  Work with technology management to focus on self-identification and documentation of risk, addressing root causes and remediation as required.

  Support technology teams in supporting firm-wide risk programs, delivering, and validating requested artifacts.

  Oversee Risk activities for technology teams including risk and control assessment, risk indicators and metrics.

  Support Technology Management in audit/exam activities.

  Gather and organize data to monitor and test the effectiveness of key controls and status of mitigation and action plans.

  Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.

  Act as an ambassador of the risk culture.

  first line of defense with the business and product owner(s) in defending and communicating risks and dependencies

  Liaison between the Product Owner and the team

  Excellent inter-personal, negotiation and influencing skills to foster forward progress with projects and initiatives.

  Solid understanding of a risk control framework (i.e., inherent risks, control procedures, residual risk, etc.)

  Ability to work collaboratively by building consensus and influencing decision making to foster forward progress with projects and initiatives.

  Persistency, poise, and perseverance to get things accomplished under pressure and within the set timelines

  Sound business judgment and the ability to work successfully with all levels of management

  Interest and track record of ensuring accuracy, clarity and quality of work with attention to detail.

  Excellent MS-Office skills including PowerPoint (for presentations), Excel (for manipulating large amounts of data) and Word

  Excellent organizational skills, coupled with ability to be versatile and flexible with the ability to shift quickly between topics, projects and programs.

  Demonstrated ability to work independently and within a team. Lead small teams within the organization as needed.

  Ability to learn new concepts quickly.

  Assisting with the business cases and understanding stakeholder's expectations and objectives Translating and simplify the elicited business requirements

  Requirements analysis with respect to Feasibility there by ensuring all internal processes, procedures, and policies are effectively enforced

  Communicate key insights and findings to the product team

  Constantly be on the lookout for ways of Process Improvement, discovering issues and delivering better value to the customer

  Develop a deep understanding of domain and application with focus on challenges and opportunities

  Ability to review, analyze and evaluate business systems and user needs, document requirements and define scope and objectives of business strategies

  Ability to conduct insightful, ad hoc analyses to provide meaningful understanding of business workflows

  Strong skills in data analysis, profiling, data quality and processing to create visualizations

  Ability to monitor project progress by tracking project activity and milestones, resolving problems and publishing progress reports

  Work closely with business partners to define strategies for technical solutions, determine requirements, and develop high level designs based on the analysis of line of siness needs, objectives and existing systems infrastructure

  Drives and participates in design, development and implementation of large and complex enterprise-wide applications, often using new technologies

  Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs

  Ability to identify relevant key risk indicators to measure risk exposures (metrics reporting).

  Strong ability to analyze data to identify thematic issues / areas requiring improvement.

  Ability to convey complex ideas in both technical and business terms to varying levels of management.

  Detailed knowledge of SDLC and application governance

  Experience in the execution of Technology Risk Assessments, Audits and Exams

  Understanding of the business controls and compliance functions and the partnership required to be effective.

  Experience in analyzing data to draw business-relevant conclusions

  Past experience of writing Business Requirements

  As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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