Service Delivery Engineer 2

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Engineer 2 on our Managed Services team in Bangalore to do the best work of your career and make a profound social impact.

What you’ll achieve

The Service Delivery Engineer 2 will be responsible for end to end infrastructure support, administration and ongoing maintenance of customer Infrastructure Platforms within a 24x7x365 environment and data center environment.

You will:

Participate in 24x7x365 shift coverage for infrastructure support for Vxrail, PPDM, Networker skills.

Perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

Perform preventative maintenance (and upgrade, as required) on devices, and related peripherals to meet IT specifications

Identify system performance issues and drives the development of tools to correct

Coordinate all hardware and software problems or repairs channelled through outside vendors and service providers

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Strong 3+ years’ experience with VMware ESXi, vCenter, SRM, VSAN, NSX V/T is expected. This experience should include the planning, deployment, configuration and administration of host systems and virtual machines.

Experience with Vblock, VxRack and VxRail. This experience should include the planning, deployment, configuration and administration.

Exposure to Vmware Cloud foundation technologies on Dell Platforms (HCI VxRail, VxBlock, Compute, Storage and Networking)

Expert in managing End-to-end infrastructure and IT management for Converged/HCI, Storage, Cloud Applications, Platform Infrastructure, Data Protection

Experience on vRA, VRO, vROPS, VCD, MS Azure, Google Cloud and AWS will be added advantage.

Desirable Requirements

Vxrail Certification preferred

ITIL v5 Foundation preferred

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 20th June 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .

Job ID: R246581

Dell’s Flexible Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.