Service Coordinator

　　Job Details

　　Job Location

　　Connecticut Office - Cheshire, CT

　　Position Type

　　Full Time

　　Education Level

　　High School or Equivalent

　　Salary Range

　　$18.00 - $20.00 Hourly

　　Job Shift

　　Day

　　Job Category

　　Administration

　　Description

　　"You've worked for the rest...now work for the best!"

　　Trinity Solar...recognized by NJ Biz as one of the top 250 private companies.

　　Trinity Solar...recognized as a top Solar Contractor by Solar World.

　　The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

　　Roles & Responsibilities

　　Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion

　　Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners

　　Assist with managing cases and coordinating customer appointments with the service team

　　Manage service calls and e-mails from customers, finance partners, and other departments

　　Review dashboards and reports on systems that are having issues

　　Update all services cases with the most up to date information in SalesForce

　　Ensure timely achievement of permission to operate

　　Advise customers on system operations and utility concerns; and

　　Assist with special projects when needed.

　　Qualifications & Experience

　　High school diploma or equivalent

　　1 year of project coordinator experience

　　1 year of customer service experience

　　Salesforce experience is preferred

　　SolarEdge/Enlighten monitoring systems experience is preferred

　　Ability to develop and maintain positive relationships with third-party vendors and colleagues

　　Detail-oriented with a strong ability to recognize when further clarification is needed

　　Strong proficiency in organizational & multi-tasking skills

　　Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)

　　Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

　　What We Offer

　　Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

　　Competitive compensation

　　Comprehensive healthcare benefits which include:

　　Medical, Dental and Vision

　　Life insurance

　　Employee assistance program

　　Paid training

　　A generous PTO program

　　401k plan supported by a company match

　　Work-life balance

　　Long term stability in a fast-growing industry

　　The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives

　　And Much MORE!

　　About Us

　　Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately held residential solar installer, composed of more than 3,000 team members, and boasting over 100,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New Hampshire, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

　　Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

　　"Veteran Friendly"