Champions Do More

　　Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

　　It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

　　Responsibilities

　　Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

　　Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

　　Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.

　　Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

　　Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

　　Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

　　Qualifications

　　Customer Service Skills

　　Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

　　Knowledge of dealing with Insurance partners preferred

　　Ability to deal with fast paced environments

　　Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

　　Benefits

　　Competitive pay

　　Weekly Paychecks

　　401K with company match

　　Medical/Vision/Dental Insurance

　　Additional elective benefits

　　Submit a Referral

　　Location US-VA-Herndon

　　ID 2024-3923

　　Category Estimatics

　　Position Type Regular Full-Time

　　Remote No