Description The Product Manager will be responsible for assisting with the vision and strategic direction, helping drive the roadmap of various Digital Operations products, and overseeing the entire lifecycle of public facing digital products, from inception to launch. The role requires a range of skills from market and customer research, designing the product architecture, UI development, UX development, to supply chain planning.
Responsibilities
Discover the right solution and implement a digital strategy in order to meet the needs of our customers for our next generation digital experience, prioritizing the solution efforts appropriately, and providing oversight for proper integration.
Act as the liaison between consumers and technical teams, communicating consumer needs and translating them into new product features for the team to design and build.
Turn the key roadmap items into phases and assignments, working with the Project Manager.
Create the best customer journey possible by demonstrating organizational agility and technical skills to navigate and communicate across teams ranging from operations, marketing, and customer service.
Create a vision and a strategy and see it through development to implementation and provide guidance on ongoing support of the digital product infrastructure including connected systems and integrations.
Iterate on information and insights received from end-users from various tools such as analytics tools, user surveys, focus groups, and testing tools that provide feedback on the UI/UX. Requirements - 5+ years experience in digital product management or equivalent.
Knowledge of testing & deployment tools.
Bachelor's degree in a related technical area required. Master's degree preferred.
Demonstrates a passion for solving customer and business problems and building great digital products.
Strong understanding of Usability and Customer-Focused design experience. Technology Doesn't Change the World, People Do.®
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