Service Administrator

　　Description

　　We are looking for a talented onsite Service Administrator to join our team specializing in service for our branch in Little Rock, Arkansas.

　　In this role, you will make an impact in the following ways:

　　Serve as the first point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

　　Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

　　Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

　　Review work orders to ensure accuracy for invoicing and warranty.

　　Complete required training on a timely basis.

　　Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

　　To be successful in this role you will need the following:

　　Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

　　High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

　　Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

　　Prior experience in service & repair, or warranty related field preferred.

　　Excellent computer skills using multiple software platforms.

　　Ability to thrive in fast-paced environment with multiple priorities.

　　This role is an onsite role at the Little Rock, Arkansas Branch.

　　This position does not require any Department of Transportation (DOT) related pre-screenings.

　　Compensation and Benefits

　　Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

　　Cummins and E-verify

　　At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

　　Job SERVICE

　　Primary Location United States-Arkansas-Little Rock-US, AR, North Little Rock, Cummins Mid-South

　　Job Type Experienced - Exempt / Office

　　Recruitment Job Type Office

　　Job Posting Jan 22, 2024, 4:19:10 PM

　　Unposting Date May 2, 2024, 12:59:00 AM

　　Organization Distribution Business

　　Role Category Onsite

　　Relocation Package Eligible

　　Req ID: 240000PP