About IntouchCX

　　IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

　　About the Job

　　We are changing the way people think about customer service, and we need your help!

　　We’re searching for a Campus Manager to be the ultimate IntouchCX advocate, ensuring our team members are consistently immersed in our culture. The mission of this role is to support the Campus Director in driving team member happiness and keeping the campus functioning optimally.

　　As Campus Manager, You Will…

　　Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values

　　Keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings

　　Partner with the Campus Director to identify priority projects for the campus and track action item progress

　　Alert leaders of changes and opportunities within principal KPIs and create collaborative solutions

　　Manage the local Facilities and Employee Experience teams in collaboration with global department leaders

　　Support Operations leaders and internal partners by providing solutions to their priorities and services

　　Respond to campus emergencies and urgent issues as they arise

　　Direct, coordinate and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal and recycling

　　Project manage contractors and campus buildouts, including plan utilization of space and resources

　　Prepare requests for proposal and compare equipment and services requests

　　Escalate campus issues to respective leaders and collaborate on solutions

　　Support roll-out of new programs and processes

　　Obsess about client-partner visits by ensuring they run smoothly and meet our high standards

　　Ensure the campus meets our standards in regards to brand standards, aesthetics and security

　　Requirements

　　As Campus Manager, You Have…

　　High school diploma or equivalent (required)

　　Bachelor’s Degree or equivalent work experience (preferred)

　　Minimum 3+ years of Supervisor and Project Management experience

　　Proficient experience with MS Office Suite (Word, Excel, PowerPoint and Outlook)

　　Exceptional and effective communication skills (oral and written) with an approach that fosters strong and lasting relationships

　　An eye for detail with creative problem-solving and project management skills

　　The ability to effectively present information to groups of managers, clients and customers

　　The ability to implement change and innovation

　　Excellent organizational and time management skills

　　The ability to work with basic mathematical concepts

　　Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

　　IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.”

　　Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

　　By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

　　U.S Department of Labor Posters (https://drive.google.com/file/d/1u8U-2GrUi7GI0zj2NiQSa079xo0byUra/view?usp=sharing)

　　Benefits

　　Benefits of Working as a Campus Manager…

　　Competitive salary ranges from $55,000 - $60,000 USD (dependent on experience, certifications, and portfolio)

　　Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)

　　Amazing career growth opportunities