Position Overview

　　The Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.

　　This position is full-time Remote Work From Home with up to 10% travel required to dealer locations

　　The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:

　　Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)

　　Shift 2: Monday – Friday 6 AM – 3 PM

　　Shift 3: Tuesday – Saturday 7 AM – 3 PM

　　Shift 4: Monday – Friday 12 PM to 9 PM

　　Cycle repeats

　　Responsibilities

　　Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support

　　Identifies emerging failure modes and escalates to cross-functional teams for investigation

　　Support new product launches

　　Provides feedback and suggestions to cross-functional teams for improvement

　　Travel on-site to dealer locations to support vehicle-down situations when needed

　　Minimum Requirements

　　Bachelor’s degree

　　At least 2 years of field service engineering, automotive service or truck service experience

　　OR

　　Master’s degree OR

　　At least 4 years of field service engineering, automotive service or truck service experienceAdditional Requirements

　　Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired Skills

　　Technical

　　6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems

　　Electric Vehicle experience is recommended but not required

　　Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox

　　ASE certifications are recommended but not required

　　Formal vocational/college training related to Trucking or Automotive

　　Administrative

　　Microsoft Outlook

　　Entry-level PowerPoint and basic Excel

　　Microsoft Windows proficiency

　　Average 40+ WPM typing speed

　　Soft Skills

　　Strong verbal and written communication

　　Working independently in a remote environment

　　Strong team collaboration

　　Process oriented

　　Critical thinking and problem-solving

　　Customer-first focus

　　Benefits and Compensation

　　Navistar provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $67K - 99K a year.

　　Company Overview

　　Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

　　Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

　　With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

　　Accelerating the Impact of Sustainable Mobility

　　Visit us at www.Navistar.com to discover more about our organization

　　Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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