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Senior Technical Support Analyst
Senior Technical Support Analyst-March 2024
Lisle
Mar 28, 2026
About Senior Technical Support Analyst

  Position Overview

  The Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.

  This position is full-time Remote Work From Home with up to 10% travel required to dealer locations

  The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:

  Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)

  Shift 2: Monday – Friday 6 AM – 3 PM

  Shift 3: Tuesday – Saturday 7 AM – 3 PM

  Shift 4: Monday – Friday 12 PM to 9 PM

  Cycle repeats

  Responsibilities

  Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support

  Identifies emerging failure modes and escalates to cross-functional teams for investigation

  Support new product launches

  Provides feedback and suggestions to cross-functional teams for improvement

  Travel on-site to dealer locations to support vehicle-down situations when needed

  Minimum Requirements

  Bachelor’s degree

  At least 2 years of field service engineering, automotive service or truck service experience

  OR

  Master’s degree OR

  At least 4 years of field service engineering, automotive service or truck service experienceAdditional Requirements

  Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)Desired Skills

  Technical

  6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems

  Electric Vehicle experience is recommended but not required

  Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox

  ASE certifications are recommended but not required

  Formal vocational/college training related to Trucking or Automotive

  Administrative

  Microsoft Outlook

  Entry-level PowerPoint and basic Excel

  Microsoft Windows proficiency

  Average 40+ WPM typing speed

  Soft Skills

  Strong verbal and written communication

  Working independently in a remote environment

  Strong team collaboration

  Process oriented

  Critical thinking and problem-solving

  Customer-first focus

  Benefits and Compensation

  Navistar provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $67K - 99K a year.

  Company Overview

  Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

  Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

  With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

  Accelerating the Impact of Sustainable Mobility

  Visit us at www.Navistar.com to discover more about our organization

  Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  #ridewithnavistar

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