Description

　　At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

　　At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of up to 40 vans delivering Amazon packages.

　　We are looking for a Senior Program Manager in Network Health function who will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for DSPs based in Japan. Network Health is new to the Japan Last Mile team, so this role will have a tremendous amount of influence in shaping the team’s overall strategy. This role will include a mix of long term strategic projects and short term tactical tasks.

　　More Information (Japanese Only)

　　・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051)

　　・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051)

　　・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051)

　　*Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

　　Key job responsibilities

　　Responsibilities include (but are not limited to):

　　Manage multiple projects and tasks simultaneously and effectively influence, negotiate, and communicate with internal partners

　　Monitor key quality metrics, and define and implement initiatives to drive improvements

　　Plan, direct, supervise and control the execution of business, technical, and administrative functions of the DSP lifecycle

　　Develop new plans and roadmap to drive expansion

　　Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership

　　Cross functional coordination and alignment

　　Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution

　　Facilitate process improvement initiatives among site operations, engineering, and corporate systems groups

　　Identify and develop strategies to reduce DSP compliance and safety related attrition and promote long term success

　　Collaborate with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, JPN

　　Basic Qualifications

　　Bachelor’s degree or equivalent professional experience

　　5+ years of experience in program, product, or project management experience leading large projects with multiple stakeholders

　　Experience owning a project or program autonomously end to end, beginning with planning phase through execution and implementation and communicating results to senior leadership

　　Business level of English and Japanese

　　Preferred Qualifications

　　Master's Degree in a related field or equivalent experience

　　Experience leading improvement initiatives or Lean/Kaizen activities

　　Creative and analytical problem solver with a passion to provide excellent customer experience

　　Ability to work in a fast paced, quickly changing environment

　　Proficiency with tools/systems to analyze data including Excel, Tableau, SQL or other data management systems

　　Excited about working in a diverse group and contributing to an inclusive culture

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます