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　　Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

　　Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

　　Provides support to customers/users where the product is highly technical or sophisticated in nature.

　　Working at NTT

　　As a Solutions Engineer the key responsibilities include:

　　• Daily management tasks such as client requests, maintenance Issues and platform updates

　　• Technical support in resolving incidents

　　• Ensure that the production infrastructure environment and core technologies are operating optimally at all times and are properly monitored

　　• Accurate estimation of development, project, continuous improvement and proactive maintenance tasks.

　　• All assigned development, project, continuous improvement and proactive maintenance tasks are completed as required and progress reported, including risks and issues, to the relevant Project Manager or Infrastructure Development Team Lead as appropriate.

　　Personal Skills:

　　• Able to work with remote colleagues and customers;

　　• Excellent English level (all the communications will be in English)

　　• Outstanding customer service skills/ Customer-oriented attitude

　　• Passion for lifelong learning and personal and professional development

　　• Ability to works well in an International team environment

　　• Strong problem-solving skills

　　• Self-Direction and Self-Management skills

　　• Ability to transfer knowledge across technologies

　　Technical Skills:

　　• Advanced Knowledge of Microsoft Products including Windows Server 2016

　　• Advanced Knowledge of Design, Setup, Deployment and Administration for High Availability and Disaster Recovery systems, Printing services, Clustering, Active Directory, DNS, IIS, Terminal Server/Citrix ,Exchange, SQL Server

　　• High Knowledge of Cloud and Virtual Infrastructures (VMWare and Hyper-V)

　　• Five or more year's industry experience with Microsoft Server products.

　　• Cloud-related certification a plus (AWS, Azure, Google

　　Previous Work Experience

　　• Degree or adequate practical background (5 - 8 years)

　　• Experience in an Internet Service Provider

　　Language skills

　　• Written and spoken English (fluent / native)

　　• Written and spoken Spanish (fluent / native)

　　Skills Summary

　　API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, Troubleshooting

　　What will make you a good fit for the role?

　　Remote Type :

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!