11 West 19th Street (22008), United States of America, New York, New York

　　Senior Manager, Process Manager

　　Join the Card Tech Management & Operations Team as part of the Chief of Staff Team for Card Technology (CT). It's an exciting time to be in Technology, especially Card Tech, as we transform the way we do business and deliver effortless digital experiences to our customers.

　　The Chief of Staff office drives horizontal key initiatives that support about 4,500 associates across multiple geographies and multiple business domains. This Senior Manager, Process Manager position will be a critical part of the Card Tech Chief of Staff team defining talent alignment strategy and optimization.

　　Responsibilities:

　　Develop and define new labor optimization strategies that help to identify efficiencies which may be leveraged across the Card Technology organization. Inclusive of permanent and temporary labor solutions.Create and drive the execution of a long term geography strategy that encourages collaboration across both Technology and Product.Build repositories and educational materials to help the organization better understand the workforce and how/where to leverage capacity accordingly.Help the organization grow within a new labor market by leading efforts related to change management, defining new labor market standards and setting expectations on how to navigate.Conduct risk assessments to determine temporary labor dependencies and create an ongoing process to provide transparency around this subject.Build close and collaborative partnerships with Card Product, multiple HR partners including HR Consultants (HRC), Recruiting, Enterprise D&I Team, Tech Events, Tech Selection, Tech College, CapitalOne University (COU), etc.

　　Here's what we believe will help you be successful in this role:

　　Genuinely care about our associates and their successUnderstand business technologyExceptional communication skillsCollaborative, team player attitude with ability to navigate and influence across levels internally and external to our organizationTrack record of defining strategy, creating advocacy/alignment and being accountable for outcomesBlend of strategic and tactical thinking to balance overall objectives and priorities with needs and logisticsSolid project and program management skillsRegularly and systematically use data to uncover opportunities, track performance, and drive decision makingEntrepreneurial ability to identify and prioritize opportunities in ambiguous contextsManage a workload of multiple projects and meet deadlines with minimal direction and supervision

　　Basic Qualifications:

　　Bachelor's degree or military experienceAt least 5 years of experience in Project or Process ManagementAt least 4 years of experience in Talent Acquisition or Human Resources

　　Preferred Qualifications:

　　6+ years of experience in Project or Process Management5+ years of data analysis experiencePMP, Lean, Agile or Six Sigma certification

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

　　New York City (Hybrid On-Site): $156,400 - $178,500 for Sr Manager, Process Management

　　Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

　　This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).