Center 3 (19075), United States of America, McLean, Virginia

　　Senior Associate (Audiovisual Producer)

　　This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

　　Responsibilities:

　　Act as technical lead in support of executive level corporate eventsWork with customers to define and refine production needsAct as a technical project manager to support multi-location eventsCoordinate between internal clients, external vendors, and tech leads for support of each eventDocument technical requirements and maintain consistency across multiple locationsAdministrative record keeping and documentationDetermine technology requirements and costs necessary to support the request, maintaining regular communication with customers, vendors, and other team membersWork with vendors to provide any necessary external assistanceSet up, test and operate audiovisual and IT equipment, provide direction during rehearsals and events; respond to last minute changes and requestsProvide testing and troubleshooting for in-house event equipment

　　Basic Qualifications:

　　High School Diploma, GED, or equivalent certificationAt least 1 year of experience in managing IT projects or operations teamsAt least 1 year of Technical Operations experienceAt least 1 year of experience with IT systems and infrastructureAt least 1 year of experience with desktop platforms and operating systemsAt least 1 year of experience with incident management and reporting tools

　　Preferred Qualifications:

　　Bachelor's Degree in Business, Information Systems, Computer Science1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions(edited)1+ years experience with ServiceNow2+ years of experience in the Audiovisual Industry engaged as part of a live event crew (Audio, Lighting or video operator, technical director, etc.)3+ years of experience with Audiovisual Project Management (including budget and timeline creation, showflow design, client management, etc.)1+ years of experience interacting with senior level clients and their planning teams1+ years of experience with multimedia systems and controls1+ years of experience with analog and digital audio consoles, wireless microphones, and supporting audio gear1+ years of experience with Analog Way, Black Magic, Barco production video switchers, matrices, converters, recording and playback gear

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).