Knolls 1 (12034), United States of America, Glen Allen, Virginia

　　Market Support Specialist

　　As a Market Support Specialist, your primary responsibility is to provide direct support to Capital One Branches and Cafés by addressing their ATM hardware/cash and Branch cash related issues. You will be the sole point of contact for Branch and Café associates in need of assistance and you will create and present performance trends and get well plans to leadership in the markets you support. Success in this role requires excellent attention to detail, organization, time management, problem solving, strong communication, along with the ability to adapt to change quickly to meet business needs.

　　Responsibilities:

　　Take ownership of market ATM availability performance by proactively identifying trends, escalating issues as needed and constant monitoring of assigned ATM fleetAbility to provide timely updates through multiple channels of communication i.e. Slack, e-mail and internal ticketing systemsAnalyze, communicate and partner with Branches and Cafés partners in order to resolve ATM hardware, ATM cash, CIT servicing, Branch cash shipments, scheduled cash forecasting, and identify recurring issuesResearch and partner with vendors to resolve ATM discrepanciesCollaborate with vendor managers, internal and external partners to drive resolution to issues, escalations and address complex problemsUse remote management tools to remotely resolve issues at the ATMKeep Branches and Café staff apprised of ATM status, upcoming initiatives and procedural updatesCreate and revise process documentation to reflect current operational procedures and suggest possible improvementsSupport peers by sharing knowledge and ensure full market coverage is in placeProvide insight into market trends to leadership team and partners

　　The candidate should have:

　　Strong communication, relationship-building, and collaboration skillsStrong problem solving and influencing skillsAbility to multitask, set priorities, and manage time effectivelyAbility to work in fast-paced environment

　　Basic Qualifications:

　　High School Diploma, GED or equivalent certificationAt least 1 year experience with Microsoft Office or G Suite

　　Preferred Qualifications:

　　2+ years of experience in Retail, Sales, or Customer Service1+ year of experience in ATM, Cash Management and logistics1+ year of experience of project or process management

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).