Company Description Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

　　Job Description Your Career

　　The Manager of Signature Program  is responsible for building and setting the strategic direction for the Signature Program Customer Success organization in NAM.  This includes driving innovation, optimization, and platform & services adoption across the entire Palo product portfolio with a focus for renewals & product expansion. You support technical deployments with customer journeys that span the Palo  portfolio, and serve as a point of escalation for the entire portfolio of products.  In short, driving unified account management for the largest accounts in NAM. A key focus of this role is focused on people management, career growth, and team culture development.

　　Your Impact

　　Drive customer success strategies to help customers achieve adoption and expertise with platform and technology, including -

　　Develop and drive the deployment and adoption strategy for the Palo products, in collaboration with the broader ecosystem of Customer Success and services teams in Palo Alto NetworksEvolve and optimize customer journey including onboarding, implementation, growth strategy, and methodologySet performance targets for the Customer Success organization based on deployment, adoption, and consumption of our productsOversee the creation of enablement and skill set development for the teamsCollaborate heavily with Support, Sales and Product Management functionsEstablish the Customer Success Manager/Engineer role as trusted advisorBuild out customer health monitoring and reportingManage line level managers and more tenured employees on the team This role will be onsite in Plano and Santa Clara HQ. 

　　Qualifications Your Experience 

　　15+ years of technical customer success, support and customer escalations experience, with least 5+ years in a management roleGo-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationshipsDemonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansionPassion for building teams with vibrant cultureExperience working with customer success platforms and working cross functionally with other GTM organizations like Sales, Sales Operations, Engineering, Product Management and Professional Services Skilled in customer escalations with experience in account management and project managementThrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and IntegrityTravel - Open to occasional travel according to the need for strategic customer engagement and on-sitesBachelor's degree or equivalent or equivalent military experience required This role is based in Santa Clara HQ or Plano Office. 

　　Additional Information The Team

　　The customer Success team is product experts, technical advisors, and customer advocates. At Palo Alto Networks, we take a proactive approach to ensure customers achieve their required outcomes with a product or a service through tailored end-to-end technical execution & guidance.  Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customer's tech environment.

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

　　The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $156,400/yr to $253,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.