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Account Manager
Account Manager-May 2024
Madrid
May 3, 2025
ABOUT C.H. ROBINSON
As one of the world’s largest logistics platforms, we are responsible for getting goods to people, when and where they need them.
10,000+ employees
Client Services
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About Account Manager

  C.H. Robinson is one of the WORLD'S LARGEST LOGISTICS PLATFORMS and is looking for the next ACCOUNT MANAGER in Valencia. Is that you?

  The Account Managerwill manage a select group of small to mid-size accounts within the office or broader C.H. Robinson portfolio of business. They will build strong & trusted relationships with account leadership. They will be empowered to manage and grow existing accounts by bringing forth new services or modes and/or expanding on existing services offered, with a focus on increasing efficiency, adding value and maximizing profitability through the account's supply chain.

  The Account Manageridentifies new opportunities within their portfolio, generates demand, and sells creative solutions/services to drive growth through relationship building, problem solving, and providing exceptional service

  RESPONSIBILITIES

  Retain and grow a customer portfolio of medium size client segmentGather, analyze, and prepare relevant information for business reviews, QBRs and be an activeparticipantResponsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPsDevelop account relationships with contacts at multiple levels within the organizationIdentify opportunities to further penetrate accounts by selling CHR's diverse servicesProvide solution design through face-to-face interaction with accountsBring pricing options & recommendations to account leadershipIdentify issues, seeking input from others to determine best course of action & implement solutionsContribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessarySell and negotiate at a core / strategic levelPenetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the accountEstablish and maintain relationships with day-to-day / weekly / monthly contactsConducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customerConsistently ensures execution of business through local Branch proceduresActs as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resourcesCreate / Review internal account metrics on a regular basis (weekly)Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategyPartners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI's

  QUALIFICATIONS

  Bachelor's degree/Degree in related studiesMinimum 2 years of Global Forwarding experienceMinimum 2 years experience in Account Management or Sales experience in the logistics industry or field (International is preferred)Fluent in both Spanish and English (C1)Excellent communication, presentation skills and the ability to negotiate at all levelsAbility to work under pressureStrong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers

  WHAT DO WE OFFER?

  Real career possibilities and the opportunity to develop your talent in a fast moving, global organizationA fun, positive and open environment which encourages thinking outside the boxUse and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.Compensation includes a monthly salary and bonus based on personal, team performance and business growthBenefits package which includes: commuter allowance, life insurance, healthcare plan, ICAS and ESPP, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

  If this sounds like the job for you, let's talk! We can't wait to hear from you!

  Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

  Why Do You Belong at C.H. Robinson?

  Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

  As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul 2021. And we're not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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