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Customer Engagement Manager (RLT)
Customer Engagement Manager (RLT)-June 2024
Amsterdam
Jun 19, 2025
ABOUT NOVARTIS
At Novartis, we’re reimagining medicine to improve people’s lives through innovative science and technology.
10,000+ employees
Biotechnology
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About Customer Engagement Manager (RLT)

  About the Role

  Novartis offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation of products for targeted radioligand therapy (RLT) and precision radioligand imaging.

  We are looking for people who share our commitment to help us achieve this goal. We are committed to transforming patients' lives by leading innovation in nuclear medicine.

  We are looking for experienced and passionate professionals to join us in our mission to improve and extend the lives of prostate cancer patients by delivering first-in-class targeted radioligand therapy.

  In your role as Customer Engagement Manager (CEM), your key objective is to build the foundation of Radioligand therapy across the Netherlands working with external (oncologist, nuclear medicine physicians, nuclear technicians and nurses) and internal stakeholders to drive our customer interactions and sales performance.

  Your responsibilities include, but are not limited to:

  • Ensure right positioning of Radioligand therapy in prostate cancer and expand the perception across the Netherlands.

  • Ensure that all target hospitals are ready in time to start with radioligand therapy as optimally as possible (logistics, contract, education, correct patient selection, etc.)

  • Support product launch, implement competitive response/pull-through strategies.

  • Managing the complexities of the business and develop Deep Customer Insights and Understanding to uncover what are their main drivers so that a tailored customer approach can be developed.

  • Buil up and expand relationships with account stakeholders (oncologist, nuclear medicine physicians, nuclear technicians, and nurses) in line with defined target priorities to achieve hospital readiness, right positioning of RLT and best in class customer experience.

  • Achieve agreed sales and productivity as contact, coverage, and frequency targets through various communication channels.

  • Establish Novartis as the preferred partner for radioligand therapy in urology, oncology and nuclear medicine by providing high scientific and patient-oriented added value.

  • Collect marketing insights through the engagement of medical experts, input to marketing strategic plan & business operation plan, and co-create these as needed.

  • Analyzing the urological and oncological centers with the available market data and developing digitally innovative and best practice concepts (success parameters).

  • Identify and execute opportunities to collaborate with key stakeholders including regional consultative meetings, speaker programs, training, publications, collaborative research.

  Diversity & Inclusion / EEO

  We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

  Role Requirements

  WHAT YOU'LL BRING TO THE ROLE:

  • Fluent Dutch and English: written, read, spoken

  • Relevant professional experience (≥ 4 years) in sales and/ or account management within a pharmaceutical company and/or medical device.

  • Pro-active, structured, flexible, and systematic way of working with high independence, pioneering spirit, self-motivation and ability to work in a team.

  • Good communication and persuasion skills with strengths in completion and commitment of sales discussions.

  • Ability to understand the changing dynamics of the industry.

  • Proven ability to develop trust-based relationships.

  • Excellent communication (oral and written) and interpersonal skills, customer focus, strategic thinking, strong business acumen, problem-solving skills, and influence people beliefs.

  • Demonstrated ability to take ownership, set priorities and achieve goals in a timely manner.

  DESIRABLE REQUIREMENTS:

  • Recent launch experience.

  • Experience within oncology; prostate cancer is an asset.

  • Platform experience (e.g. CAR-T) is a plus

  • Nuclear Medicine or Diagnostic/Molecular Imaging knowledge / experience is an asset.

  WHY CONSIDER NOVARTIS?

  Almost 1 billion! That's how many lives our product touch globally. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?

  We believe the answers are found when curious, courageous, and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

  Imagine what you could do at Novartis, one of the largest pharma companies in the Netherlands!

  Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

  For more information about the position, please contact the Staffing Center via [email protected]

  Division

  International

  Business Unit

  Region Europe IMI

  Location

  Netherlands

  Site

  Amsterdam

  Company / Legal Entity

  Novartis Pharma NL

  Functional Area

  Sales

  Job Type

  Full Time

  Employment Type

  Regular

  Shift Work

  No

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