Overview

　　Entry level position. Work from home but MUST live within 2.5 hours of Brentwood, TN (37027). Earn up to $21/hr with additional shift differential and monthly bonus potential.

　　https://careers.brookdale.com/en/working-at-brookdale/connection-center.html?scroll=video

　　Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

　　Make Lives Better Including Your Own.

　　If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

　　Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

　　Tuition Reimbursement

　　Pet Insurance

　　Adoption Reimbursement Benefits

　　Variety of Associate Discounts

　　Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

　　Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

　　To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

　　Responsibilities

　　Builds a connection with families and help them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nation-wide, and by recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity.

　　Assists families who are looking for help with senior housing or other home-based assistance.

　　Identifies the Brookdale communities or other resources that are the best fit for a family’s needs.

　　Persuades people to take action by visiting Brookdale communities and learning about the options available to them that will improve their quality of life and schedules appointments for families to visit one or more Brookdale communities.

　　Updates databases with customer/prospective customer status and changes, ensuring the quality of data meets all compliance requirements. Nurtures leads that are not yet ready to be forwarded to a particular community, supplying information that is related to the customer’s expressed interest or need, and with scheduled follow-up conversations to advance the lead toward choosing a community to visit as quickly as possible.

　　Supports Brookdale communities through outbound calls and e-mails with the objective of updating the prospect’s situation and information within the database and scheduling appropriate follow-up activities within the database for the community sales associate, with an emphasis on setting an appointment for the prospect to visit the community.

　　Works closely with community sales and operations associates as an extension of their sales team.

　　Actively participates with supervisors and other team members in interactive training and coaching processes and department-wide culture building activities.

　　Completes other duties as assigned.

　　This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

　　Qualifications

　　Education and ExperienceA high school diploma or equivalent is required, with a Bachelor’s Degree (B.A or B.S) from a four-year college or university is preferred. Experience or interest in social work, counselling, teaching, or health care is preferred. Two years related experience in customer service, marketing or sales is also preferred.

　　Certifications, Licenses, and Other Special RequirementsNone.

　　Management/Decision MakingApplies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Ability to operate personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to present self and Brookdale as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers’ expectations, needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a self-starter who excels in organizational and time-management skills and can work without close supervision.

　　Physical Demands and Working Conditions

　　Standing

　　Walking

　　Sitting

　　Use hands and fingers to handle or feel

　　Reach with hands and arms

　　Stoop, kneel, crouch, or crawl

　　Talk or hear

　　Ability to lift: up to 25 pounds

　　Vision

　　Requires interaction with co-workers, residents or vendors

　　Weekend, evening or night work if needed to ensure shift coverage

　　Brookdale is an equal opportunity employer and a drug-free workplace.

　　Salary Range Information

　　$15.37 - $19.22 / hour

　　Job LocationsUS-TN-Brentwood | US-KY-Paducah | US-TN-Chattanooga | US-AL-Huntsville | US-IN-Evansville | US-TN-Jackson

　　CategorySales & Marketing

　　Sub-CategoryCustomer Service

　　Position Type (Portal Searching)Regular Full-Time

　　ID2024-238925

　　Location : NameNSH Contact Center- NSH

　　Location : Address111 Westwood Place

　　Location : LocationUS-TN-Brentwood

　　Work LocationRemote