DESCRIPTION

　　Our client is a multinational universal bank and financial services holding company.

　　RESPONSIBILITIES

　　Ensure that all continuity and recovery exercises are planned, scheduled, executed and completed, as per head office and regulatory requirements

　　Publish and communicate continuity updates and exercise results to stakeholders

　　Set up a periodic review of various documentation, such as IT Continuity Plans, Disaster

　　Recovery Plans, Application Impact Analyses, and Business Impact Analyses

　　Handle critical incident triage calls, handle escalations with periodic communication to senior management

　　Perform Quality Assurance of Incident processing & logging according to ITIL standards

　　Supporting the IT L1 & L2 to achieve Incident SLAs and continual service improvement

　　REQUIREMENTS

　　Bachelor’s Degree in Information Technology/ Management Information System / Computer Science and related discipline

　　7+ years overall experience in IT landscape

　　At least 2 years of experience in Incident Management & IT Continuity

　　Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment

　　Technical background in IT production (Good technical background OS and Java application architecture : Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups)

　　Outstanding analytical skills

　　Exhibits effective written and verbal communication skills with all levels of management

　　Upper-Intermediate level of English, both spoken and written (B2+)

　　Advanced Reporting skills in MS Excel or BI report

　　High level of initiative, commitment and drive

　　Ability to work effectively under pressure and within short deadlines

　　ITIL Certification (Preferred)

　　Working experience in ServiceNow or equivalent ticketing tool

　　WE OFFER

　　Competitive compensation depending on experience and skills

　　Variety of projects within one company

　　Being a part of a project following engineering excellence standards

　　Individual career path and professional growth opportunities

　　Internal events and communities

　　Flexible work hours

　　EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

　　At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.