Description:

　　§ 根据凯悦会议宴会标准回答所有电话询问、处理电邮询问、准备提案和合同、主持酒店参观活动、策划会议宴会、创建会议宴会确认单、执行并跟踪会议宴会。

　　To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, planning Events, creating Event Confirmations, Event execution and Event follow-up.

　　§ 充分、正确地使用Delphi。

　　To fully and correctly use Delphi.

　　§ 根据凯悦的政策和程序维护酒店全部销售协议、合同和报价的完整记录。

　　To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt’s Policies & Procedures.

　　§ 与会议宴会销售团队一起，负责将所有电话询价转变成直接收入。

　　Together with your Event Sales Team, to be primarily responsible for converting all incoming leads.

　　§ 回答所有来电询问，并在收到电子邮件的两小时内确认该电邮询问。

　　To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt

　　§ 如果需要，处理紧急的电话询价，转换为会议宴会当天的直接收入。

　　Where required, to handle last minute leads from enquiry to conversion to the day of the event.

　　§ 实施电话销售活动，以发现新的商业机会。

　　To undertake telemarketing activities to identify new business opportunities where required.

　　§ 在将会议宴会电话询价转换为直接收入方面，遵守相关凯悦标准。

　　To follow the Hyatt Standards in relation to the conversion of Event leads.

　　§ 始终履行凯悦品牌承诺，提供优越的客户服务。

　　To deliver the brand promise and provide exceptional client service at all times

　　§ 为其它部门的内部客人提供礼貌而专业的服务。

　　To provide courteous and professional service to our internal customers in other departments

　　§ 在会议宴会销售团队与客人签订合同并收取定金之后，与会议宴会策划团队一起主要负责策划和执行会议宴会。

　　Together with your Event Planning Team, to be primarily responsible for planning and executing events after the Event Sales Team have received a signed contract and deposit from the client.

　　§ 如果需要，处理紧急的电话询价，转换为执行活动。

　　Where required, to handle last minute leads from enquiry to conversion to execution

　　§ 寻求个人“重复业务”联系，将电话询价转换为执行活动。

　　To look after personal ‘repeat business’ contacts from enquiry to conversion to execution

　　§ 遵守与会议宴会相关的凯悦标准。

　　To follow the Hyatt Standards in relation to Events.

　　§ 始终履行凯悦品牌承诺，提供优越的客户服务。

　　To deliver the brand promise and provide exceptional client service at all times

　　§ 为其他部门的内部客人提供礼貌而专业的服务。

　　To provide courteous and professional service to our internal customers in other departments

　　Primary Location: CN-32-Suzhou

　　Organization: Park Hyatt Suzhou

　　Job Level: Full-time

　　Job: Sales

　　Req ID: SUZ000521

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.