[CareerSource Northeast Florida Jacksonville, Florida, United States[Gateway One-Stop Center[5000 Norwood Avenue #2[Jacksonville, FL 32208

　　**[Employment Type:[Full-time - This is a full time grant funded position - Grade 4

　　**[Condition of Employment:[As a condition of pre-employment eligibility, a Level 1 security background screening is required, which consists of a check of the State of Florida law enforcement records.

　　[General Description:[Works under direction of the District Director with emphasis on providing career guidance while adhering to performance measures within a fast paced, time sensitive case management environment. [This is a position working with the general public and is designated as a position of special trust.]{#_Hlk3298369} Specific duties include the following:]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}]{book="" antiqua",serif"=""}

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　[Case Management/Counseling/Partnership:]{book="" antiqua",serif"=""}

　　Develop specific, individualized plans that serve as road maps for clients to get them to a self-sufficient status where they are working towards self-reliance.

　　Counsel participants regarding plans for meeting needs, and aid participants in mobilizing inner capabilities and community resources for improving social functioning.

　　Refer individuals when appropriate to community agencies based on needs.

　　Analyze individual outcomes regularly and continue to problem-solve and research new/innovative ways to engage successfully with participants who do not immediately respond to an offered approach.

　　Develop a network and collaboratively work with social service agencies within the local community.

　　Creates, maintains and updates customer case files in accordance with defined standards and enters information into appropriate systems.

　　Monitors case files for accuracy and provides to supervisor, as required, ensuring all services have been provided and are entered accurately per applicable regulations and internal requirements. Ensures deficiencies are corrected within the timelines.

　　Determines customer suitability for training; calculates eligibility for support services and prepares requests for support services to authorize payment for childcare, transportation allowance, training, uniforms, and related fees; submits requests to supervisor for review and approval prior to customer discussion or distribution.

　　Evaluates, facilitates, monitors and documents services and customer progress in relation to established goals (IRP) and objectives. Verifies and accurately enters customer job placement or accountable activity information into data system with error rate defined by supervisor. Adhere to performance goals as established by state and federal policy guidelines.

　　Documents and reports non-compliance of programs which may lead to termination of benefits.

　　Schedules monthly follow-up appointments in person or by phone to collect and provide information, answers queries, resolves basic issues and obtains consensus with the customer regarding expected outcomes pertaining to employment goals and program participation. Target the needs and interests of specific individuals.

　　Analyze interventions for effectiveness, research and develop alternative intervention, openly solicit supervisory guidance and input.

　　Maintain accurate, thorough, timely and complete case files and communicate professionally in writing and verbally. Manage emails, voicemails and electronic case management cabinet.

　　Determine crisis situations and respond as required.

　　Consistently uses empathetic and courteous dialogue while conducting the appointment to gather appropriate case information updates.

　　[Coach collaborative y with]{book="" antiqua",serif"=""}