Job Overview:Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical teamJob Requirements:High School Degree or GED2-3 years Customer Service1-2 years Clerical, Other, Healthcare and/or Insurance industryAbility to operate multiple computer applicationsExcellent verb and written skillsEffective problem solvingCustomer Service experienceJob Responsibilities:Other job-related information:Working Conditions:Climbing - RarelyConcentrating - ConsistentlyContinous Learning - FrequentlyUse of Hands - ConsistentlyHearing: Conversation - ConsistentlyInterpersonal Communication - FrequentlyLiftingTriHealth is an equal opportunity employer. We are committed to fostering a diverse and inclusive workforce.