This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11604889 An empty treadmillisn\'t compelling, but once someone steps on it, the stories arelimitless. Our goal is to connect people emotionally to their fitnessjourney. We are a global team coming from different cultures andbackgrounds with a shared passion to achieve and live our mission ofinspiring healthier lives.

　　Inspire. Innovate. Make an impact and join our team!

　　PRIMARY RESPONSIBILITIES:

　　The primary responsibility of the Customer Operations Associate is toserve the needs and fulfill the expectations of Life Fitness customers.The Customer Operations Associate will be the main point of contact forthe customer from the acceptance of an order through its successfuldelivery and installation. The Customer Operations Associate will manageall aspects of the order to ensure that the customer receives the rightproducts, at the right location, at the right time, and is satisfiedwith the experience of using Life Fitness as a vendor for fitnessequipment. Please note this position will be in office Tues - Thurs atour Rosemont HQ.

　　PRINCIPAL ACCOUNTABILITIES:

　　Enters, schedules, and makes available to ship all sales orders fortheir respective customers accurately and timely.

　　Verifies sales order correctness and completeness with the customerprior to entering order.

　　Makes order modifications in response to changing customer needs.

　　Notifies inside and outside sales team of any order modifications thatthe customer is making.

　　Coordinates and manages all orders for their respective customers toassure all credit and leasing issues are resolved in a timely fashionand are complete before the scheduled ship dates of orders.

　　Builds relationships and assumes the lead contact role with thecustomer; resolves any issues that may impede prompt delivery andsuccessful installation of customer orders.

　　Notifies customer and sales force of issues that may prevent thecustomer from being fully satisfied; works to resolve these issues in atimely fashion.

　　Maintains accurate records of all communication with customers and salesreps.

　　Maintains order attachments and notes in the system to ensure thatreports are accurate and meet supervisory review based upon departmentalstandards.

　　Keeps abreast of current production schedules, product changes, and newproduct instructions as they relate to existing and new customer orders.

　　Participates in the development of procedures for the CustomerOperations function.

　　Attends meetings and provides status of orders as required.

　　Requirements

　　Education: Associates degree required, Bachelor\'s degree preferred

　　1-3 year in customer service, order management, sales support, orrelated function.

　　Want to take the next step in your career?

　　Life Fitness takes pride in our talented employees and believe inproviding opportunities for further growth and advancement. We encourageyou to test your strengths, push your limits and unleash your potential.

　　If you feel the open position you see is right for you, we invite you toapply.

　　Learn more about us here.

　　There continues to be a significant increase in phishing attempts acrossall industries where fraudsters are impersonating real employees andsending fictitious job offers to applicants in a scheme to obtainsensitive information. Please note that Life Fitness will never ask foryour financial information at any part of the interview process,including the post-offer stage, and will only correspond through\"@lifefitness.com\" or \"@indoorcycling.com\" domain email addresses or\"[email protected]\" for U.S. opportunities.

　　All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin,disability, protected veteran status, or any other protected statusrecognized under applicable law.

　　Equal Opportunity Employer: Minorities/Women/Protected Veterans/DisabledEEO is The Law - for more information click here

　　Life Fitness and Workday Privacy Policies

　　Life Fitness does not accept applications, inquiries or solicitationsfrom unapproved staffing agencies or vendors.